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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad hooked up Sonos Arc and Sub to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up Sonos Arc and Sub to existing TV. Installation went smoothly. I will use them in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman from Geek Squad was amazing. He was prompt and very knowledgeable. I am so pleased and will definitely use them again when needed

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 work orders, the 3 different Geek Squad agents connected all my devices probably.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad was very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was very professional setting up all our new equiptment

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Grateful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rocks on all there installs wish I could keep them instead of the manuals

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    So happy we decided to add the sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and connection was fantastic! Why would anyone not use the Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service, LG TV and Soundbar needed a little aid in connecting for BEST SOUND

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and installation except for blocked sensor on TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with the sound quality and the service at the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Attempt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent installed and connected the TV, Blu-ray player and Sound bar very quickly. He tied all the cables into a nice Bundle and fixed them so they were barely visible. He got the TV working but could not interface it with my provider, Comcast due to a problem with the DVR Box. Also would not be able to sync the new TV with the Xfinity Remote due to the wrong router had been installed by Xfinity. I would have to get a new equipment from Comcast before job can be finished.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed our new products very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (Greg and Luke) delivered, installed and gave instructions for use in a very professional way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Efficient and Friendly Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician did an excellent job. He was efficient, friendly and informative. We will hire him again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really appreciative for Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job here. They installed everything very quickly and went above and beyond to not make any kind of mess. We have built in speakers in the walls and for a long time the subwoofer setup into these speakers wasn't working. The Geek Squad crew noticed this issue, was really dedicated and investigated where this wiring went and figured out how to fix the wiring setup. I really appreciate everything they did, they truly went above and beyond here!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great technician. Fixed everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed both my TVs to ensure that I have sound and hooked up my mind vie system so I can watch tapes. Sounds easy but it was complicated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek crew who did the installation did a super job with both the installation, cleanup and keeping me informed of issues and what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous, money, well spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very knowledgeable technician. He went above and beyond to make sure that I understood how to use the product and he was able to link my cable TV remote to turn all components on and off at the same time. Fabulous. And to know that they’ll come out to help you with something, even if you didn’t get it from Best Buy, priceless!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected and patiently explained operating the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very professional and friendly. The set up the tv and soundbar and when they left we were all set up. They answered all our questions without hesitation and in a friendly tone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV Move and Hook Up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived as planned. Very pleasant and tidy in their work. Moved old TV to new location and hooked up new with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and excellent installation of both my new TV and sound bar

    I would recommend this to a friend