Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    went well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my issue was very complicated due to a tight equipment closet and a variety of equipment in use but the geek found a workable solution

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really know their stuff! They were able to troubleshoot stuff that I had no clue where to even start!! Neat and clean installation, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Attempt

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent installed and connected the TV, Blu-ray player and Sound bar very quickly. He tied all the cables into a nice Bundle and fixed them so they were barely visible. He got the TV working but could not interface it with my provider, Comcast due to a problem with the DVR Box. Also would not be able to sync the new TV with the Xfinity Remote due to the wrong router had been installed by Xfinity. I would have to get a new equipment from Comcast before job can be finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really appreciative for Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job here. They installed everything very quickly and went above and beyond to not make any kind of mess. We have built in speakers in the walls and for a long time the subwoofer setup into these speakers wasn't working. The Geek Squad crew noticed this issue, was really dedicated and investigated where this wiring went and figured out how to fix the wiring setup. I really appreciate everything they did, they truly went above and beyond here!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soured sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A "must have" addition with the new TV. Sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman from Geek Squad was amazing. He was prompt and very knowledgeable. I am so pleased and will definitely use them again when needed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad sound bar installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installation was done with no issues. Very professional courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Efficient and Friendly Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician did an excellent job. He was efficient, friendly and informative. We will hire him again!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent set up our Bose 700 Soundbar quickly and we are very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We crank it up!! Awesome surround sound! Movies sports and more!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Best Buy Installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was pleasant and informative. i would not hesitate to use again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Sonos Install Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were very efficient, knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Connected sound bar.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected an existing sound bar. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great technician. Fixed everything.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed both my TVs to ensure that I have sound and hooked up my mind vie system so I can watch tapes. Sounds easy but it was complicated.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Performed beyond expectations

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected the sound bar so that controls were easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad connected and explained how to operate the sound bar and big speaker. They were finished in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Increases sound quality with an outdoor TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung sound bar is awesome. The sound is so rich and the bass is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Agent fine tuned system .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent made adjustments to tv and sound bar to enhance sound an sync with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service on sound bar installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service & communication throughout! Best Buy has really improved service and couldn’t be happier with service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly installed wireless headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly installed a wireless headphone set on my Smart TV and explained how to recharge and operate settings.

    I would recommend this to a friend