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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 7,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad mounted my soundbar and setup and connected surround speakers and base.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great sound system, and the geek squad did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and easy. The tech was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and his team did an excellent job. I was pleased with their professionalism during the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and quick. Also explained how to operate-easy for me to understand. I was pleased of the service I received for the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Arc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc was installed and connected quickly and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Arc Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound ever!!! Great sound bar from Sonos even without a subwoofer

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Add-On Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this to connect TV to sound system. Works well easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great with my Sony TV.have had it since November.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my sound bar within 10 minutr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came and set the sound bar up perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and working tip top great! Great product, works for me!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service , no hassles or complications, easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my surround sound system.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came by, did the installation, 2 weeks later the system stops working, had issue with volume if goes over 60%, system shuts off. went back to best buy and requested to have the tech come by again and look at the system. Best buy recommended to buy a better system (AVR), bought Onkyo RZ830. tech came installed it, did the configuration, system working super good. Tech said best buy will refund you the money you paid first time you request the set up for inconvenient. I'm still waiting for the refund.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and great customer service, will continue to shop at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Friendly professional work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks mounted my tv and connected it to the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Te service man was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was performed and other minor issues addressed. The representative was personable and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed everything right the first time.Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Team was excellent! Came to our house and set up our new TV, hauled off the old one, set up the sound bar and made sure everything was in perfect working order! Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshoots my sound bar. Went through all the options and made sure it was right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Sound Bar for my Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought a sound bar to go with me new TV. Sales person was great and offered me the right option for the size of my room. Great price too.

    I would recommend this to a friend
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