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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the sound bar was very satisfactory

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    VERY DISAPPOINTED !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were quoted cost of $50 but charged $99.99 Also, told us the subwoofer was not working and told us to take it to Geek Squad - We have TOTAL PROTECTION - Geek Squad was HORRIBLE - this was summitted on another review - we have heard NOTHING from Geek Squad as a follow-up Would have reservations about using Geek Squad ever again - at lease in the Harrisburg East Store

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Blessed With Clint B. As Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband leaves electronic stuff to me, however since I have a broken leg we needed someone else to hook up our TV/audio and other electronics this time. Clint B. was extremely friendly, knowledgeable, and explained things clearly. Made sure everything was working as it should before he left, ran set up on the TV, connected to network/internet, was very convenient service at this time. The first TV was defective and he knew it as soon as he turned it on, he is very up-to-date with the TV models they sell and external equipment that you have.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake did a great job in the installation of all our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad put the new sound bar in and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to complete the set-up for my LG soundbar. Sounds amazing and they did a good job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar set up went smoothly. Our person was very patient and took his time explaining the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Team was excellent! Came to our house and set up our new TV, hauled off the old one, set up the sound bar and made sure everything was in perfect working order! Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really quick service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar and had me hearing better in a matter of minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Fills the whole room perfectly! Actually sounds like I'm at the movie's!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatever equipment they needed to make my system sound amazing as it is is totally worth it. My old school speakers are thumping throughout the house

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    really good set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS Agent was able to connect my new 4k tv & 4k BR dvd player to my current sound system, and am still able to use my universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheers to the Geek Squad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few tries to get everything working perfectly, but the installers were very professional and get it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents visited and did what was expected with professionalism.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad answered all my questions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had wrote a list of questions, and he answered every one. He even took the time to show me what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Staff service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is great and is fine, and keep it going!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did great, they showed up on time and made sure everything was hooked up right and even programmed my satellite remote to turn on my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installation of audio speakers/ TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted 4 TV’s and installed ceiling speakers, center and subwoofer for complete surround sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent Service and dedication personal and WORk to day

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The quick squad or knowledgeable and quick! Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are very knowledgeable and quick installed everything in a timely manner! Very friendly and on time.

    I would recommend this to a friend