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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once it finally was set up and the sound was going to all the speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    THANKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grat Help when I bought the speakers for my computer. They work great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ben did a great job installing and reviewing the operating instructions with us

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was VERY good at helping me to understand the setup and workings. The job was completed in 30 minutes, including educating me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome job, awesome sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up all of my devices and were very professional. And patient in explaining it all to me. And now my shows and movies sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony sound bar makes a wonderful difference to our TV experience. The Geek Squad got it all connected and it works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Did awesome installation job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having them mount and hook up my sound bar was fast and easy and mounted and set up perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this sound bar!! Sound quality is fabulous!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound Bar Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reprogrammed my sound bar and showed me the manual controls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar really works well. I would recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recommend Geek Squad services enough. For the price, they are unbeatable. I usually like to do everything possible myself, but there is no question that it was much better to have Geek Squad install a new TV, soundbar, washer and dryer. They immediately identified and fixed several missing components and connections, and knew exactly how to position and connect everything. It's not the first time, but I remain consistently really impressed by Geek Squad services and value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rich is a terrific Field Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it all working when Rich arrived to verify my install and set up the Sonos mini subwoofer. He then went over the phone app and adjusted the sound outputs to our liking. He is thorough and is there to make sure we're happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Teck found errors that had been performed earlier by someone else, and he corrected it and installed the sound bar. The Tech did an excellent job and I highly recommend the Teck guy`s to anyone who needs help with their electronic products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    6 stars for Joel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel is my Geek Squad Hero! I’m very frightened by technology and using all these components really stressful for me, I would have had 3 remotes to use. Joel thought ahead and brought along two universal remotes to show me! I chose the larger of them because I could see the buttons and fingers fit better. He synchronized all three components and was soo patient with me as he explained how to use it before leaving. He even came back a few days later just to check on how I was doing. Money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the sanus tv mount.We decided to let the Geek Squad do the Audio set up that they offer.im sure almosteveryone knows how to do this but there are some who don't or just don't want to fool with it.I say let the Geek Squad do it they do this a lot so it's something they know how to do very well.They were professional and made it look easy to do.they were in and out in no time .They wired up audio -cable - surround sound- Xbox. Very neat and clean and took time to explain after they were done on how to make all work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Sound Bar for my Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought a sound bar to go with me new TV. Sales person was great and offered me the right option for the size of my room. Great price too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem solved. Adjusted speakers found a faulty wire. Works real fine, lasts a long time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installation he was unable to get the sound to my wireless headset to a level that I could hear comfortably ( I'm hard of hearing and need the headset to hear the audio well) I was, and still am, disappointed in the volume. I talked to Samsung Tech. support and they insist that's it's possible to get the volume raised although I'm too illiterate (Electronic wise) to follow their instructions so I guess I'm stuck with what I have

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    not enough stars!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The skill installing the sound system to the TV AND the Spectrum cable system and interfacing all of the controllers together, then training us thru showing and then having each of us show him that we understood the system and could operate it or know how to get ourselves out of trouble! This person was exceptional in his training and abilities and exceptional in training the customer and not leaving till he was sure we would do well! There should be at least 1 or 2 more stars for this Geek !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great decision to use Geek Squad...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grant was a great technician! I will request him for any future needs. He was patient and took the time to explain everything to us in detail. He fine-tuned both televisions and the remotes. He set up the living room remote to send signals through the wood doors on our TV cabinet so we no longer need to leave those doors open, giving a much more finished look to our room. You won’t be sorry to spend the extra money to have Geek Squad do your setup!

    I would recommend this to a friend