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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    3rd party install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did perfect job to install sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    nice looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound//looks good // excellant sound///////

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed Bose Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did excellent job installing Bose Sound Bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time and handled the repair/fix in a short time. Grateful for their knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Tech set-up my sound bar efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech unpacked the sound bar and set it up. He was knowledgeable and had the unit up and running in no time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall they do a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure which review this is for as the geek squad has been to my house at least three times. Good points is they try and make you happy, bad thing is they leave a message on phone and tell you to call them but when you do they do not return call so that defeats the purpose of leaving message. If you are not going to do what you say you are going to do then do not offer service. also not sure why it always takes a week to get out to home to do service. from my buy experience to happiness with all the services i paid for was over a month. cheers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    pre arrival calls to the handshake, professionAl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the pre arrival calls to clean up the men were professional. My tv and soundbar are perfectly hung!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad setup my system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the b geek squad wa a very professional and had my system reconnected in a short amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and knew what they were doing. Our surround sound has never been better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Help With Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed a soundbar on my TV. They were knowledgeable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed and explained everything.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed, connected all devices while explaining functions of each remote. Extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv was wall mounted quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Antar were polite. Worked quickly Antar went out of his way to return to fix glitch with the system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in a matter of minutes, very polite and knowledge installers, asked and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system installed with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job installing and calibrating our new sound system along with our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lot of problems with the sound bar. The Geek squad came out several times, but it was working properly when they were here. They were very professional and check everything out. They came back and replaced the sound bar. Been working fine.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was good, had trouble making it work with existing system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job salesman Bill and installer Nate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bill came over and got the ball rolling on our job. Because we built all hardware into a ventilated hall closet we needed to talk to equipment with my phone. Nate came in for install and did a very neat install. Wire ties, with wiring trimmed perfect basically a professional install. He set up Sonos app. on my phone and EXPLAINED how it all works. We will be using the Best Buy store and Geek Squad this fall to update a couple more speakers and help us with TV options. Great Job Guys!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad connected all my devices and explained everthing

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was knowledgeable and friendly. Helped in areas probably outside his scope of my order and it was greatly appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service/Installation team was great, answered our questions and took their time in setting up our older sound system. They made sure everything worked and double checked before leaving. Saw one of them at the store the next week and he asked how everything so going with our TV, nice customer service.

    I would recommend this to a friend