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Customer Ratings & Reviews

SKU:
5554402

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 7,928 reviews
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and courteous. They were anxious to assure we were happy with the final product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and quick service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the mess trying to get it set up in the store I was relieved to have the actual installation go well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient, personal and thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men came and connected everything. They made sure I knew how to operate the system and the remote. They were efficient and thorough. They took all the boxes and paper from the boxes with them and made sure we were happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great setting up sound bar and perfect sound and location and connecting to TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated my Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was “first rate” Outstanding, ten +….

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able mount my new sound system and connect everything to my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV mount takedown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were efficient and careful! Removed my TV mount.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fantastic this one word says all there is to say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Franco & Scott connected it to all my devices.Will not hesitate to recommend you services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are Real Pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad folks were very knowledgeable and professional. They were able to complete their work quickly and neatly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    These people are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person sent to do my work knew what he was doing and I would use them again and again when the need arises

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job troubleshooting the original setup. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad did a really good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar works great. Love the sound. The TV and sound bar work good together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable, personable and highly professional throughout. They unpacked the TV removing the large box and associated packing material. We were pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service Roman!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the great service I received from Roman with the completion of my sound bar system speaker stands assembly! He was personable, polite, professional, knowledgeable, and efficient. Well done Roman! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our sound bar. He was prompt and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for our television. Watching a movie is theater quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I had most of the work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician didn't use the inculded microphone to set up the system. He had done 2 set up on mono. I went back and set the whole system using the microphone and on screen instructions, I found 2 speakers out of phase! After a few hours it sounds great. I fixed zone 2 to 2 channels. I feel like I over paid for your service that I had to redue

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    GS Fixed Unreliable Sonos Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to fix a thorny issue with home audio. The Sonos system that supports speakers around the home is inconsistent, difficult to ascertain why connections fail, and overall somewhat fragile. GS team very patiently fixed the issue and it has been working for past 18 months. Unfortunately it now is back to being problematic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted TVs efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence in customer service, pleasant and provided information and respect of property. Team was punctual and did the job paid to do and went beyond to get coaxial needed to complete the work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose makes a great sounbar the best sounding on the market

    I would recommend this to a friend