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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1000 Showing 19,981-20,000 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounting tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation. Neatly done. No mess to clean up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and installation. Removed old TV and all boxes for new install. Had all additional equipment on truck needed for install -very pleased and will use again if needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast and efficient, and set it up much faster than we ever could.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the pieces were in box. Geek squad installed in 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randall from Geek Squad did a fantastic installation job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome. It exceeded my expectations. In every way

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its was great they had it up in no time was the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent crew. Was professional and clean. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional know what they were doing took their time to explain things High recommend the team

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small issue with initial tech making the speaker wires too long, and appeared one was touching another which kept forcing receiver to go into protect mode and turn off. Was quickly remedied when tech trouble shot the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Large TV over Fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad placed my large 65" TV over my Fireplace and used a great wall mount that was appropriate for my needs. The TV is on a full-motion wall mount that gives me maximum flexibility to dodge light coming into my Family Room. Their advice and work were valuable to my final satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extraordinary service, attentive, knowledgeable and kind technicians. They took time to do the best possible job and provided advice. I will call them again. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time. Neat professional work. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a TV on the wall with adjustable arm.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got me a new TV for Christmas to replace our older (not a smart TV). Our old TV set on a nightstand stand and totally in the way and got bumped regularly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad mounted my TV on my porch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome. Smart, customer oriented. equipped. They did a great job and spoke clarity to an old fashion retired guy in how to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing my wall mounted tv. Would have given 5 stars but they showed up before the timeframe and i was not home because of this, i was bumped to a later time. I had requested a phone call when they were heading to my home but did not receive one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your experience and choosing us for your purchase! We take our customers feedback seriously and rely on it to find ways to improve our processes. I am happy to learn the install itself went great. I recommend you give us a call at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us and get it documented.

  • Rated 5 out of 5 stars

    Well done!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and asked all the right questions to make sure I was completely happy before they even started to set anything up. That's what I call service! It didn't take long for them to set everything up and I was thinking, I'm so glad I didn't do this because I would still be working at it. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be using home Geek Squad in the future for my home electronics. I cannot say enough great things about my technicians Julian and Trent. They setup my Sony 65" OLED TV with ease and I could not be happier. I will continue to give Best Buy more business in the future

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Setup was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv setup was an ideal spot and setup perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sky and her partner were efficient and polite. They mounted our outdoor tv probably quicker than it took to drive to our house. She even took the box with her so I didn’t have to worry about the trash!

    I would recommend this to a friend