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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1001 Showing 20,001-20,020 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Mounting great, connection not so great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents that mounted tv are knowledgable with a basic setup and wiring. We have a new build home and cat6 wiring and it was installed incorrectly. We had a seperate home audio team home re-install tv correctly. The actual mounting on the wall was great, but the connection was a different story.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad were in and out in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent Trie Pollion and his partner were the best.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I'm satisfied with the service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was quick to install MY t.v. on the wall and done a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick, the guys were professional. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done right, in time promised. Installer took pride in his work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A title to what?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were given the wrong stand when they picked it up from the store. We could accept that but when they tried to assemble it, they were missing parts. As a result we were unable to use the stand and we had to get another one from another source. We would like the stand cost deducted from the total amount of our order and our credit card credited in that amount. We no longer need the TV stand.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great service

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great service ....................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85” wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as stated, extends just right and the tilt is adequate.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guys they are experienced know there stuff friendly too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast but not rushed installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived within the specified time frame and installed the new TV. They connected my external speakers and services/ devices and patiently went through the TV use instructions. They made sure that everything was working and that I knew how to access features. They worked efficiently, were friendly & polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and clean!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs were great. The company called and text many times (probably too many) the day before. The service was very courteous, they worked quickly but not rushed. They put protective sheet down on the floor and cleaned up after installing a wall mount/tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    good work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents mounted TV and kept my computer working too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a job well done! The guy was pleasant and thoughtful.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time knowledgeable friendly did great around job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did great job. They were on time and got my tv up and running within 1 hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny, came to house installed adjusted mount. Friendly and fast

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good installers, my control remote doesn’t work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great, installation amazing, technicians really good but my remote control is not working and I went to the store and they told me to buy a general one (works for samsung) and call Samsung to ask for a new one. What? I paid additional for the Best Buy service package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out did a great job. Normally I would do this myself. But opted to have it professionally done and it was well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    mother-in-law very satisfied, so that says it all!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted perfectly, mother-in-law very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed 2 TV's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and friendly! On Time!

    I would recommend this to a friend
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