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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1003 Showing 20,041-20,060 of 38,692 reviews
  • Rated 5 out of 5 stars

    i like best buy geeksquad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love geek squad service .install ,wall moutan was very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job. They mounted my TV and surround sound system very quickly without anything to clean ip afterwards. They were very efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect installation. Cleaned up with vacuum cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the help and guidance that we receive from the Geek Squad team. They are always very helpful and patient during set up, and it's obvious that they are determined to do things right the first time. Good at troubleshooting existing equipment. Thanks Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very professional job and were quality people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members that hooked up our new tv were excellent. On time and were very informative about our new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, knowledge of the product they are installing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV connect and setup were Very Professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad super supportive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, knowledgeable, and kind. Most definitely would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TrueStory Moment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV Clarity sound and all and the amazing team that installed this on my wall to perfection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great!! We have a new home and the builders put the wall tube for the cords in the most awkward spot so the tech made another one and you can't even tell there was an extra one added.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and clean!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the installers! Very professional neat and clear and gave great instructions on how to use the TN.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Enjoying my mounted tv & sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing my purchases & cleaning up after.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and had to have my 85" TV remounted in my new house. People showed up on time, installation only took about 30 minutes. TV looks great. My only complaint is that they won't transport the TV, even for within city moves. I had to dismount it from the old house myself (unless I wanted to pay for two separate appointments) and rent a truck to move it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did great setting up my TV. It was a bit expensive but I am assured it was done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased tv, sound bar, and hook up accessories and paid to have Geek Squad install. Most professional, polite, and knowledgeable customer service I’ve ever received. “Tommy” lead on the squad that day, was fabulous! He is a complete asset for BestBuy and the image they should project to their customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing the television set, careful and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was part of my tv setup, and it was worth it. They setup and connected my tv to the Internet, then completed any additional updates and set it for auto updates in the future, and helped diagnose the problems that were causing me to have slow and intermittent internet at times. They were friendly and professional, and very knowledgable about their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took old tv and removed it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Sguad setup and connected quickly and efficiently!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well and we were very pleased!

    I would recommend this to a friend