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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1011 Showing 20,201-20,220 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv, connected all my devices, and answered any questions I had. They made sure everything was working correctly, and took care of any issues that popped up. I was very happy with the job they did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No difference perceived

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had understood the total tech purchase. Paranoid about calling in case you charge me. Still not getting anything out of my new printer even though I took it to Best Buy for check up. Had Comcast come since your visit to fix your help. Disappointed I was promised a free visit and threatened with much more in charges, and did not r Clive most of what I expected. Very disappointed and threaded. Did not buy the product I was promised

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Music Room install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech showed up on time and was in and out, placing the tv exactly where I wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is excellent very professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my Rocketfish device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my Rocketfish device in the location I defined for them. The device is ideal for the 65" TV. The Squad hooked the TV to cable and provided me instruction on how to use the remote controls. They deserve a score of 10/10!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did an excellent job mountings my tv

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    The technician replaced the TV mount efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced the slim fixed Sanus TV mount with one that can tilt.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek quad 75in tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad hung our new 75in tv and did a perfect job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Tv and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job installing my new TV and soundbar. I’m a perfectionist and to my surprise they exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad home tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was really nice and knowledgeable. Answered all my questions without any judgement, would definitely recommend geek squad for your home tv & audio.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely install! Professional installer! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, speedy, and knowledgeable. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newtv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer did an amazing job. Very professional in his work and he had a great attitude when showing us how to navigate through everything with the new remote. He answered all of our questions and we’ve been enjoying our new tv and theater surround sound since. Thanks so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that mounted our new TV were super. They called about 15 minutes before they came, checked that they had everything correct and were on their way. The job went smoothly and my wife and I are very pleased with both the technicians and their professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went smoothly and the guys were very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv screen excellent shopping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best shopping ever my Tv screen was good choice but some trouble at the moment with the instalitikn guy he took very long never brought someone else to help mounting at the wall need it me to help him do it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 65" TV was too large to install by myself so I had Geek Squad install it. They removed the old 42 inch TV and mounted the new bracket very quickly. The two Geek Squad guys were very pleasant and professional. Showed us how everything worked. Definitely would consider using Geek Squad services again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis did a great job mounting and setting up our new LG TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was my first time using Geek Squad for anything and I was impressed by their clean and professional service! Very very happy with everything! They answered questions and took their time. Everything is perfect! AND it was cheaper then my local AV guy who was nickel and diming me on everything... I highly recommend Buest Buys Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service all around!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were knowledgeable and provided excellent customer service. They mounted my tv in no time and the set up was perfect. They connected everything and programmed my remotes. They explained the work they performed. They had excellent customer service overall. A big thank you to them!!

    I would recommend this to a friend