Customer Ratings & Reviews

came when said they would, made sure all connections worked, took away old tv

Our agents were exceptional. They were professional and well prepared to do a great installation service.

Very knowledgeable crew came in hung the tv also suggestion a mount for my wall type that saved me the hassle of having to run to store because they had it on hand.

Crew was great, installed TV in about half an hour, friendly, professional, fairly inexpensive, nice job.

I bought 3 mounts and talked with some best buy associates and had a good feeling about my whole purchase. I made it clear that I only wanted the geek squad to do the installation..why did I have a third-party show up. Even the BB associate was like yeah I rather for you to have our guys do the installation. Im upset about that bc I think your word is your word.

Outstanding customer service and extremely professional hanging the 3 TVs. Equally importantly, technician Jho helped me better understand features of my TVs that I didn’t even know existed and help me realize their value. I highly recommend the service.

While hanging my TV above the fireplace, they took the time to ensure it was in the middle of the fireplace, and each side had the same amount of space.

The two Geek Squad members removed the old TV, installed the new TV and set up the watching apps for us. They were knowledgeable and pleasant to work with. The communication was good with reminder emails, texts and phone call. A pleasant experience.

The two technicians were very careful with handling, unpacking my new 50" TV. They mounted the TV on the wall and cleaned up the entire area. I am very happy with their professionalism.

After an initial scheduling experience that was terrible due to the disconnect between online scheduling + phone and chat agents + the local Geek Squad members, it was refreshing to have these agents who were friendly and efficient.

The agents mounted the tv we purchased quickly on the living room wall. They had all tools needed to locate the studs on the wall and quickly mounted it. Connected all devices to the tv and gave us a tutorial on the use of the tv and sound bar. Agents were very professional and friendly.

Tech was on time, business professional, and personable. Arrival time was well communicated and actually earlier than originally scheduled.

The agents mounted my 2 tv's on the wall in a good fashion

I have been a pretty big "do it yourselfer" over the years, but never again. It was very satisfying to sit down and enjoy the TV after it was installed without the aggravation of installing it. No project ever goes as planned, but it did this time because it wasn't my project!

I've been having GREAT experiences with Geek Squad. They're always professional and are great with their communication. Getting a call before they're to arrive, and communicating what they'll be working on. They show up on time, clean, and are very personable every time. Worth it every time. Keep up the great work!

The crew kept me posted with regards to my appointment time. They came in and set everything up perfectly. They took the time to explain what they were doing and suggested a better location for our soundbar. Would highly recommend.

The young man that installed our tv today did an amazing job! I expected them to come late but they were early and with a great attitude. Also called before they came and was respectful. Did a great job all together. He definitely deserves a raise!

The technicians were knowledgeable, timely and courteous. They answered our questions and had us up and running in a nominal amount of time, Hats off to the Geek Squad. Thank you. *I must say the floor sales folks were also very helpful and courteous ...even on Black Friday. Thank you.

They arrived a little after the window closed but not by much. Also I should not it wasn’t the geek squad but subcontractors. That was a bit disappointing especially never being told I would be getting subcontractors. But they were very informative and installed tv quickly.

This Samsung has a great picture and TV as always.