Early Black Friday Deals & DoorbustersEnds Nov. 15.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1044 Showing 20,861-20,880 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad created memories.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew was awesome. Answer questions an made mounting suggestions that allows me to view in comfort. The guys were friendly knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep great customer service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative who installed my tv was top notch!! He was timely, knowledgeable about the product and just easy to work with! If I purchase any other products soon, I definitely will request him for installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team was very professional!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both members of the Geek Squad were super friendly! They were very efficient and did their job perfectly. I wouldnt mind having the same Geek Squad members out for any future jobs I might need! They made sure everything stayed clean in my home while they worked. I was very impressed and satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick & efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought an LG OLED 65" TV recently, 2 Geek Squad agent came out to my house and quickly install the new TV on the wall. Both of the agents were very courteous and answered all my questions while they were in my home and we're finished in a very efficient manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Booking the appt was a pain, started online and it was a hassle. But the guys who came were professional and the best part was they wore shoe booties!!!! #newHomeownerProblems we supplied the mount for a 55” flat screen. Took 15 minutes :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed perfectly and timely.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad folks always give the best service. I think for the total tech support payment for a year, their service is unmatched. Must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not every install team is the same!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this install team, this time around. They listened to how I wanted everything done. Then actually did it all right. Previously, the other install team did not. I had to go back upstairs & watch them. Grown men should not be needed to micro manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress-Free Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad makes any TV purchase much less stressful. They deliver the TV, set it up, and show you how to manage the controls as needed. The members were friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a great purchase!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were awesome, very helpful and skilled with installing a large TV in a confined space with unusually spaced wall studs. My bedroom now resembles a small cinema. Sweeeeetttt!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and worked hard.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice workers. Spent a lot if time making sure everything was set up correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New 43" Smart TV Installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hauled my old dinosaur TV away and installed my new SONY X80J in a matter of minutes. They hooked up my VCR/DVD player, but were unable to connect my old cable box. I had an Optimum rep come later in the week, and that was done too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Gerk Squad is a great experience!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv Best Buy. Not sure what I would do without all the expert help. Always a delightful experience. Hope to see you again soon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Best Buy to fix a TV install done incorrectly and as a severe fire hazard from Task Rabbit. Don’t ever use TR for anything electrical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that set up my new LG TV did a fantastic job. On time, clean install, informative, and friendly. I appreciate the service provided!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Great team!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon and his team were great! Very professional and personable. They installed my 85" TV perfectly and gave me a tour of the item after installation. !00% will use them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Additional fees when they showed up.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up were great and efficient! Somewhere in the fine print it says that if installed above a fire place there is an additional $99 fee. You cant pay that online when you set up the service, but they charge you when they show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service Techs!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your service Techs are awesome! So friendly and kind. They knew exactly what they were doing. They made sure I was communicated with the whole time. They asked my opinion about spacing. Great employees for Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of an LG OLED 65" w/ Soundbar system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation of an LG OLED 65" with an LG soundbar system in our primary bedroom. Crew was on time and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV but Geek Squad was even better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is amazing but the Geek Squad set up was even more amazing. Once they hung the TV they also patiently showed me how to work the TV. I would recommend their services to everyone I know.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrive on time. Quick and clean work. Listen to what I need. Thanks!

    I would recommend this to a friend