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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1045 Showing 20,881-20,900 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was on time, very helpful and did an awesome job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very friendly and professional service rep, soo happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an 85" Sony TV installed by Best Buy for free being a Total Tech member. Installer was very professional and knowledgeable. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone that came was respectful and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek squad to instal my TV to the wall and they made the installation very easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up on install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very nice, called before arriving and made sure i was happy before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another min in Geek Squad’s corner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue, your uniform out to include a cape! The service is spectacular! I hesitated, thinking that I could handle everything. Wise decision enlisting the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and mounted TVs quickly and well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leo did a thorough and complete job. He was timely and also helped me get connected to my new TVs. He was efficient and very professional. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job mounting an 85" TV. They knew what they were doing. Mounting over the fireplace mantel left only a few inches from ceiling and few inches from mantel. They got it just right. They took box, plastic straps, and other trash. Also very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our 3 wall mounted TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived when the stated they would and did an excellent job mounting 3 TV wall mounts and 3 large TV’s we had purchased. They cleaned up from their work and removed all the trash from it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys we had were awesome! They were prompt, careful, asked exactly where we wanted the tv mounted, and cleaned up the area under where they had to drill. We were very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service, great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave me constant updates on their arrival that REALLY helped! They were on time, very friendly, efficient, professional, and answered my questions. They mounted and set up my TV with skill and precision. I'm looking forward to working with them again. Thanks, Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was friendly and set everything up for me. It was all good to go before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was on time and arrived early in the appointment window. He was very knowledgeable and gave tips to help my TV work more efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is truly the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The efficiency and expertise of the Geek Squad crew is unmatched. They got me all set up in much less time than anticipated! Incredibly satisfied with the team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did great job and pretty quickly!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad forever and they have alway been very good!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hung our 65” tv and sound bar and hooked up all devices. They did a great job and made sure the app for the sound bar was fully functional too. Very polite and personable duo.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Not a bad choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super quick and easy to install...works perfectly and decent price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the mistake of getting a TV delivered and it arrived with a cracked screen that was not discovered until it had been mounted (by someone else). Best Buy replaced the TV, delivered it and mounted it. After telling me they were going to have to charge me, I instead got a refund. This is why I will always go to them first!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    1st installer-zero stars-2nd installer-5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first installers clearly had no idea how to perform their tasks and walked out on the job leaving our house a disaster. After complaining to the sales manager he arranged for a competent installer to come, who had no trouble performing the required tasks.

    No, I would not recommend this to a friend
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