Early Black Friday Deals & DoorbustersEnds Nov. 15.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1049 Showing 20,961-20,980 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad Rules

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen were professional and installed my TV quickly and removed all the boxes. Highly recommend geek squad over internet contractors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked quickly and professionally. The installers were very knowledgeable of the products. They exhibited great care when handling personal items that may have been in the way. Arrived timely and prepared to work. I am very please with the service I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional, informed & safe

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with the two service agents that installed my new TV - including, having a different cable on hand than what the online order had recommended, explaining use of the new TV and going over all options for set up to ensure I had what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a fantastic installation job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech Squad guys did a fabulous job of connecting all of the components in my new 65" Sony A80J OLED TV system. The work was done accurately, quickly and professionally. They were extremely helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected everything to it. They made sure everything was working properly before leaving and showed me how to use all of the features that came with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek go round again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rocking service. The technician was quick and efficient. Best Buy originally had the incorrect install information. They did have to come back a 2nd time. No fault of the tech

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation and delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, professional service with amazing attention to detail, ensuring the mount was placed balanced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hisense TVs don’t accept the Spectrum app! the agent was able to use my Roku to get everything working’ He was very knowledgeable and got it all working in timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY PLEASED

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE DELIVERY AND INSTALLATION OF MY NEW 70" TV WAS AN EXCELLENT PROCESS! BOTH GUYS THAT CAME WERE PROFESSIONAL AND COURTEOUS AND KNOWLEDGEABLE! SO EFFICIENT! TOTALTECH IS THE WAY TO GO!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job - I was very pleased with the service and would use them again. They were friendly, knowledgeable and quick. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad promptly and accurately installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our experience with Best Buy service has been excellent. Courteous phone agents and technicians that came out were courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Tv quickly I was impressed with their knowledge of the setup, and set up several of the applications on my Tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is truly the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The efficiency and expertise of the Geek Squad crew is unmatched. They got me all set up in much less time than anticipated! Incredibly satisfied with the team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad anazing service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is amazing very professional and would definitely recommend. They arrives on time set everything up. Showed us how to use it and they're quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an 85" Sony TV installed by Best Buy for free being a Total Tech member. Installer was very professional and knowledgeable. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were friendly, professional, and fast. They took the time to discuss the TV's uses in order to recommend the best placement and settings. This was a project I could have easily done myself, but the conveni and expertise was worth the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad techs!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent service for the installation of my new TV and sound bar. They explained every step along the way and share very helpful tips to ensure I understood the features of my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fantastic job mounting TV's!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 4 TV's mounted and needed 2 different mounts than what I had and the technicians had everything I needed and helped out everywhere they could. Great group of people to work with. Definitely recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional TV mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 75" TV with an extending mount. The Geek Squad guys came in and installed the mount and TV very quickly and without any issues. They did a great job explaining how the mount worked and how to move it around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice service from all involved, The only cooment be why i had to pay for 2 tvs to mounted separately when the squad was already here for the first one. I was expecting maybe a discount for already being on property.

    I would recommend this to a friend