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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1050 Showing 20,981-21,000 of 38,694 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d give more stars if I could. Team Dusty and Jayden were awesome! Very knowledgeable and courteous. They were respectful of our house and our time. We have the Tech Support membership and everybody with the geek squad has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Very friendly. Well worth the $!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time, personable, professional and efficient. They answered my questions with satisfactory answers and were beyond the call to reattach my system since the one I had was really antiquated (plasma TV with separate audio/video components). Thank you for responsibly disposing of my old TV and AV units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent on all levels!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marcos handled everything! He delivered the tv, installed the mount, plugged everything in and made sure everything worked. He even cleaned everything up when he was done. He then took the time to patiently and pleasantly instruct these senior citizens on how to use all the new technology and equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled my TV to be mounted. The guys that came by were professional and did a great job. They even called me a few days early and offered to install it early. I was available so I accepted the earlier appointment. Too bad the Cell phone repair appointment wasn’t as great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent (Nash Smallwood) and his partner installed my wall mount TV quickly and efficiently. They work together very well as a team and didn't seem bothered with me watching over their shoulder. I learned a lot. Very polite and considerate. On a scale of 1-5 I'll give them 15

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad technicians were prompt and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installed above fireplace. Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, Justin and Scott did an excellent job explaining, installing, and setting up my new TV with a Mantel Mount bracket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount fitted perfectly for the space . Also, allows the flexibility of moving inward and outward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They made it look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from best Buy arrived on time and took down my upstairs TV from the wall mount, installed my 55" downstairs TV upstairs on the wall mount and set up my new 65" lg and connected everything to working order in less then 90 minutes. I was impressed. There was no doubt they knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv very nicely and even double/triple check their work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service happy with everything and people whoknow what to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional TV delivery/install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bad TV, so I had to have a 2nd delivery. Both times the agents worked fast and professionally. The second time they stayed to help diagnose an audio problem between the TV and my receiver. Very happy with the service and much easier than trying to take home and setup a 75" TV by yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and staff very happy with the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and quality of picture is Good. I love Samsung products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV and Wall Mount was delivered in the time frame scheduled. The Geek Squad guys were courteous and professional. Good Job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and install went smoothly. Great Technicians

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv, the process was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Geeks ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team of 2 was so professional and kind. They answered all my questions (and I had many!) thoroughly and patiently. I absolutely recommend these services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flat screen installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent and the technician was very personable and knowledgeable.

    I would recommend this to a friend
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