Customer Ratings & Reviews

They guys brought the first TV that was cracked, they were apologetic even when it wasn't their fault. When I got it rescheduled the guys checked it out eeal well before they started the install! Great service from the delivery team and helpful!

The specialist was courteous, let me know he was arriving early, and was very efficient in mounting our TV. He knew exactly what to do and had it up in no time. He helped tie up some of the loose cords and cleaned up after himself. Very pleased with the service!

Geek squad did not set up tv/receiver to communicate properly, Brandon did not appear interested in taking the time, and he is not welcome in my home again. Tv has been swapped out, and have another appt scheduled for the receiver & universal remote to be configured correctly. Brandon said my universal remote was too old, yet bestbuy still sells it. Again, shame on Brandon, he also said my router/modom was out dated. When i went to bestbuy for tv exchange & check into a new router... Bestbuy still sells the router i currently have. Brandon needs interpersonal skills and additional knowledge of what is sold and current. And he needs to complete his job

They associates came in was careful with my things. Made sure my tv was hung right where i wanted it and made sure it was secure. And they took all the packages out with them.

Smooth installation, no complaints, long wait window is challenging though

Technician was friendly, skilled, and knowledgable.

The two men that installed our TV and set up the Blueray DVD player were great

Good Job at a fair price, but they could not solve a problem with my Harmony Remote. I did buy it from them a few years ago but they had no information on setting it up.

The setup technicians were great. They took their time to make sure the TV was square and in the right position. Really good!

We love the Samsung TV. This is a replacement and we’re hoping it continues to work. The volume went out once, already. It’s been ok since then. Fingers crossed.

Very professional and quick! Our walls are extremely thick and hard so they had a little trouble finding the studs but they were really nice and did a great job in a short amount of time. Well worth the money bc if we hadn’t, I’d still be waiting on my husband to do it!!

The install team was punctual. They were careful not to track dirt in the house. They had to cut a hole in the wall and run wires and all of this was done very professionally and perfectly. All within an hour. I’m super impressed with Best Buy and their qualified technicians.

For us Geek Squad was well worth the cost. We are now “techies “and are quite pleased with the young man who set up our television

The mount was a gift for my parents along with the TV they picked out.

The Geek Squad agent Trie Pollion and his partner were the best.

i bought new tv mounts and needed their help to get them put up. they did a very professional job and cleaned up after their work. it looks very nice and works perfectly. thank you.

A bit overpriced but well worth it and is adjustable too

The agent installed my TV, connected everything and instructed me on how to use it. He was very efficient with the installation and very patient reviewing all the wonderful things this TV can do. The Geek Squad is the best!

The geek squad installers were very nice. They went back to the store to get the right mount and also had a longer hdmi cable for me to purchase. They answered all of my questions about my tv purchase and made sure everything was working before they left.

great job great job great job great job great job great job