Customer Ratings & Reviews

The installers did a excellent job with the install,they paid very close attention to details,and answered all of our questions.

Very helpful and set everything up for us before they left my house

Great quality Computer monitor, like the adjustable ht, angle, etc.

Proficient and efficient in hanging TV on the wall.

The Geek Squad mounted and secured a 58" Samsung tv to the wall above our fireplace. They then configured it with Netflix and Directvnow. They answered all of our questions and showed us how to operate the remote. The Directvnow sound didn't work on a few channels, but that was a problem with the app. They forgot to set something so the wireless headphones didn't work but my husband figured that out.

Disaster & Disappointed and loss of day. two gentlemen delivered the new monitor to be installed on bracket. After they completed work they uncovered the monitor/TV I had just purchased, was missing from the sealed box, a power cord to power the unit and manufacturer Samsung remote control. The two installers assured me, if I would just go to the store I would get the missing items ( at no cost) ready for plug and play. The installers never powered the unit nor verified and full functionality of new purchased item ( there were missing items to complete the job) , which is part of the service I paid for( It is part of installation agreement). On the same day I went BEST BUY store where item was purchased and explained my situation to a store manager. I was met with a BEST BUY store manager, that showed no empathy to my situation. Instead the store manager attitude was of an in deference, more of I do not care. It does not affect me. the financial impact doesn’t affect my store. The store manager offered me the option of buying out of my pocket an universal power cord and in universal remote control.. knowingly full well, that if I was to use third-party parts on a new monitor, the manufactures could void the warranty on the new purchased product. I am now fighting an uphill battle, getting full credit for the product the installation and more. This is the main reason Best Buy stores are closing and across nation ( poor quality service ) BEST BUY has become WORST BUY!! I Canceled the order and requesting a full refund and dealing with loss of time from work. If I could give a negative rating it would be the least to say.

The agents assigned were on time, courteous, and very efficient. The had to install 2 TVs for me, and also helped me set up the streaming services. Great job!

The Geek Squad was great! Arrived on time, set up was quick, all questions were answered and it was good to go. Very professional!

Fantastic. On time, professionally done, highly recommend.

Geek squad came at a timely manner and did an excellent job mounting my tv on the wall. Great customer service. Everytime i need a tv mounted i know who to call

The Geek Squad technician showed up on time and was professional and helpful. He explained the process and answered all of our questions. He was friendly and professional and my hung 80" TV looks great. Very happy with this service and will use them again if I need to hang a large TV again in the future.

The agents were excellent friendly courteous neat and explained everything well.

They associates came in was careful with my things. Made sure my tv was hung right where i wanted it and made sure it was secure. And they took all the packages out with them.

Well it is great . Ok I hope the price willl cheaper in the future.

Briana was awesome! She had constant communication with me to let me know when she was arriving. Once her and Hector came, they were extremely professional. Great team!

Excellent service the service technician was very knowledgeable, friendly and very attentive. I will recommend Best Buy and The Geek Squad to all my family and friends. The service is absolutely amazing.

When I bought an LG OLED 65" TV recently, 2 Geek Squad agent came out to my house and quickly install the new TV on the wall. Both of the agents were very courteous and answered all my questions while they were in my home and we're finished in a very efficient manner

Amazing service, validated the TV worked and hid all the wires. Amazing cable management work, professional, polite. Couldn't recommend it more!

The service an professionalism was great! They were on time and did an excellent job installing the TV

Installation was tricky per the installers. That said, it works well once installed.