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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1067 Showing 21,321-21,340 of 38,694 reviews
  • Rated 5 out of 5 stars

    Installation smooth!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the mount and television quite quickly, got us hooked up to the Wi-Fi and ready to go. Even answered a phone call after installation when I inquired about speaker systems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrive on time. Quick and clean work. Listen to what I need. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geat TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and works great. geek squad installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence service received from Greek Squad and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were awesome. First time I used them. Won’t be the last. Great install and really friendly people. They Arrived punctually and did the job right and didn’t just rush through it. I waited about two months to review this job and tv is still on the wall and mount is well up on it still.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and quick service. Two members came opened the TV box, mounted the stand quickly. They asked my preferences and worked smoothly with me smoothly and provided an excellent service. They welcome questions, and comments and were willing to change the set up to fit well with my interest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional of Best Buy like it a lot very secure

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Professional Throughout the Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a good job mounting my TV and connecting it properly, and they were professional throughout the process. However, I was disappointed that several tasks listed in the description of the "In-Home TV/Display Setup & Mounting" service were not completed. For the price of $249, I expected a more comprehensive service. While the basics were covered, I don't feel that the service provided was worth the cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that installed the tv and mounted it was very efficient, extremely neat and was very professional. He took the time to go over the operation carefully explaining repeatedly as needed. We never felt rushed and was very happy with the whole process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents connected my TV and the wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like about them coming to hang up my TV that they came on time I listen to what I said and they were very professional so thanks Best Buy I will recommend this to anyone to get the total tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart, Capable, Amiable Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient, and (most importantly) knowledgeable. Set up a new 65" TV, Sound Bar and Stand, and gave us a demo of features. Made everything easy for us old folk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers know best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in measured the wall… I wanted it one place and they advised me for better quality of viewing it should be in another place!! Thank God i listen to them!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and was installed very quickly.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked till it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Physical installation no problem but problem with wireless connection - turned out to be faulty Roku - replaced it and they returned the following day to make sure all worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service from the Geek Squad techs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted our 65" tv in the living room and did a fantastic job. Not only was the TV mounted efficiently and quickly we got a wonderful explanation of all the features the tv offered and how to access them. We had really great service - neat, clean efficient. We are very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality of the staff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and his assistant did great work. They are professional and engaging men. They patiently answered my questions and had my system up and running. They were great representatives of the Geek Squad. Thanks for sending them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the TV installation service, as i could net get a tech during Covid-19. I have to say that Geek Squad is the best. Worry free and Seemless installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always go a little bit larger than needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install with the drill and basic tools super sturdy love the swivel and articulating amount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are not Geeks - they do a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malcom and his partner (sorry I can't remember his name) were awesome. On time, shoes covered, made quick work of the install of our existing (Best Buy purchased) 75" TV and a new Samsung Soundbar. Very pleased!

    I would recommend this to a friend
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