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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1068 Showing 21,341-21,360 of 38,694 reviews
  • Rated 5 out of 5 stars

    Elijah of Geek Squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elijah arrived on time with a colleague who was learning the ropes. Elijah took extra care with installing my 43" tv into a corner, and helped me to understand my new tv. He was super good, courteous and neat in how he worked. These two men took everything away that was not needed. Really good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 55' TV and needed it mounted. The Geek Squad was excellent keeping me apprised of their arrival. time. They arrived early in their window. They were quick and courteous and I would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved problems with my universal rem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent resolved problems I had with my TV remote. Appeared to be complicated but he was very thorough & patient & ultimately figured out that there were several issues with the TV, remotes & other devices. Very impressed with his knowledge & troubleshooting skills.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always ask for Geek Squad, not 3rd party install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After quite a few bumps in the process, we finally got it put up correctly by the Oakland Geek Squad. I works wonderfully and they were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, on time and a really clean job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All he did was take the TV out of the box, plug it in and plug in the cable wire. I don’t think there was anything else to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the work that the geek squad does. Great costumer service even that there was a wrong item that was picked up from the warehouse that was handed to them. I am still satisfied with Best Buy regardless. Currently waiting for a refund but all is good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very friendly and knowledgeable. Yea

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first set up was not the best. We had to get a new Geek.group.to.help us with our remotes connecting with the TV. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love their service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely appreciate their installation services. Gjey are always knowledgeable and professional. Yhey ho above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would use the Geek Squad anytime!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agents were excellent. They worked quickly and neatly. They mounted the TV, did all the setups, explained usage , etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A most excellent experience with these installers! They were comfortable with what they were doing and did not waste any time. They picked up after themselves and even hauled away the packing materials!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Additional fees when they showed up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up were great and efficient! Somewhere in the fine print it says that if installed above a fire place there is an additional $99 fee. You cant pay that online when you set up the service, but they charge you when they show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were exceptional. I've had a few televisions mounted. I know these guys were done in less than 30 minutes and cleaned up behind themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. He was very patient and kind while my dog barked most of the time. He took time to explain how everything worked after connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV over stone fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad's installation of my TV over a stone fireplace. It was a difficult task as the stones were non-uniform and quite hard, requiring the use of a large impact driver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad an all around team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all the devices including the sound bar system. They were on time, worked in an organized and clean way. Very respectful and cooperative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much better than I could do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks were at the top of their game! Very professional and fast. So glad I did not attempt by myself. Highly recomend the install service.

    I would recommend this to a friend
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