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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1071 Showing 21,401-21,420 of 38,692 reviews
  • Rated 5 out of 5 stars

    Had wrong mount , rescheduled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The couple that came out were very safety conscience and professional. They tried and the mount was not going to work on the tv. They gave me info on which one to buy, I returned the mount and bought the one they recommended and rescheduled appt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Def worth the extra money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted and hooked up my TV in no time at all, and even helped me set up my streaming apps. Top Notch service, she was awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fantastic job. Very polite, knowledgeable and cleaned up after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech Group installers were very Professional-Paper booties on their shoes-Face Masks- cleaned up all packing items-spent time explaining the operations of the new TV & sound bar-calibrated Sound bar- Very pleased with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and quick. Set up all aux to work with TV No fuss, No mess. Even cleaned up after themselves. Courteous and best customer service I have experienced in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed TV knew how to taylor it to our desire. Very friendly people.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek squad installed my tv quickly!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv quickly they were very friendly and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew where on time , very professional and friendly. They removed my 70" , relocated and remounted it as well as hanging my new 85" tv. Saved me a lot of headaches trying to manage the mounting by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top service Reps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys we're very knowledgeable and polite, heped in diagnosising stereo issues to tv and what systems where best for home theater system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks were great took their time to get mt Frame TV mounted and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional service from the Geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad(Joshua and Joe) came last Jan. 29 and installed my tv on the wall. They did a lot of additional services and went out of their way to get my tech up and running. They were eager to help me out .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount in two rooms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very happy! The gentleman who came was wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the employees working smarter than harder and not wasting time and my time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most polite and competent techs around!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech people are real professionals that are so polite as well as professional, thank you. They take all the necessary time and do not rush and also leave the work place spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third or fourth time I have had Geek Squad do work for me and every time they are great. They remember me and are very courteous. This time they called me a day ahead and asked if I wanted them to come a day early! Heck yeah, I was waiting on pins and needles for my new 75" TV!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polk Audio Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out and determined why the Polk Audio Sound bar would not work sometimes. They changed it from auto to manual. I now have to use the control for the sound bar but it is working all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad workers were excellent in their product knowledge and were very conscience with the care of my merchandise. They also cleaned up well and removed all the empty boxes and trash,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good job, slow service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the work they did was great and the techs were personally good guys. They were without many tools due to a 'truck change' which caused them to have to go back to the store twice. This turned a 90 minute job into over 4 hours. could have been avoided by a simple tool/item check before leaving. Service itself was fine and unlikely my issue will repeat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install kings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers unboxed and mounted the TV in efficient manner They took their time to explain operation and answer questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Amazing Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installer came in and installed our 70" flat screen tv efficiently and quickly. He surveyed our input on placement and properly sanitized everything he touched. Amazing Service excited to continue working with geek squad moving forward!

    I would recommend this to a friend