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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1072 Showing 21,421-21,440 of 38,694 reviews
  • Rated 5 out of 5 stars

    Technical Support and Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable, professional, and reliable TV experts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and installed the TV properly. There was no issues at all. They did adjust the TV minimally, but you have to remember each person has their own taste in the quality of the image.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy installed my new 75" TV and it didn't cost me much since I have the GeekSquad plan. I am satisfied with the job and I didn't have a hard time to schedule an appointment. I believe the installation took approximately 20 minutes from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called ahead of time to announce their arrival. Right on time as scheduled . Quick, efficient hook-up of new TV and sound bar. Total clean up of boxes, papers, etc. a complete explanation of new remote together with hands on demo. Extremely polite installation crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great People, they have helped a lot and responded to all my questions. Gave some pro tips as well how to operate the device and what to do whilst using..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    harperhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great. TV looks great on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad removed old tv and mounted new tv on wall. They did a great job to make sure tv worked with cable and surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google TV 55"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional scheduling, delivery on time and installation in no time. Haul away as well. No issues and no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The efficacious Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew who installed my OLED Samsung 4kTV did a wonderful job, the TV has performed flawlessly thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek swat service is the best Best Buy has to offer nowhere else has this in any store. I can recommend one by any electronic Devices always ask Kiko’s wife specialist to help you choose the right electronic devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond expectations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad brought the tv and were almost finished installing my 75” tv when they saw a crack in the screen. They brought me a new tv the next day and set it up. Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Busy Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby purchased a new larger TV so he had the Geeks mount the old 55” TV in the garage. They immediately worked to install the TV mount in the garage and move the TV to the new mount in the garage. He’s very happy with the quality of their work and the tv mount itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Greek Squad crew were professionals & good!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived in timely fashion and worked well together. They were professionals and made sure the television was mounted to our satisfaction. I appreciate their focus in making sure the television was connected and operating properly. Thank you Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aaron is a Geek Squad member.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Aaron did a wonderful job of mounting my TV with my sounder and connected all of my units.Everything works and sounds BEAUTIFUL. He is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ted was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ted spent 3 hours mounting and setting up 2 tvs. He was knowledgeable, honest and patient with me as I have never had a smart tv before. If all their techs are like him, I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very courteous. They knew exactly what to do. They mounted the tv in no time. They hooked all the wires up and cleaned up after themselves, even removing all the trash and boxes. They were truly a bright light for Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alberto and Jose were amazing. They were professional and friendly as they mounted my new tv on the wall. They made sure I knew how to work the remotes and left their workspace neat. thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad moved my tv from one way to another

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installer went beyond his responsibilities. Balance & centered tv- then connected the cords into a surge protector. Anchored & re-cut cover for the cords. The original installation a year ago was not completed correctly. This guy- sorry forgot his name Jose? Was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jaun Carlos Castaneda.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job looking to get an other install. Did a good job.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad in home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing wall mount and hanging our new TV. Correctly installed our new in-wall power extentions to connect the TV and devices. However installers told me we did not need to run my second hdmi cord to connect the BluRay to the TV. They would only test the TV, said we'd be fine, and left. Now we have to hire someone else to fish my hdmi behind the wall in our new in-wall extension outlets and rehang the TV. Not expert service. No more Geek Squad unless this is made right, quickly.

    No, I would not recommend this to a friend
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