Customer Ratings & Reviews

I already had a TV mounted above my fire place. They attached the TV onto the existing mount - looks great. With that being said they said they didn't have time to mount my new mount on a wall. - not sure why I payed full price for an install when half the work was already done for them....

Smooth installation, no complaints, long wait window is challenging though

The Agents that cam to my house were awesome. They let me informed if their time of arrival, used booties on their shoes, made sure I understood what they were doing and made sure I was completely satisfied before they left.

The Geek Squad came out and determined why the Polk Audio Sound bar would not work sometimes. They changed it from auto to manual. I now have to use the control for the sound bar but it is working all the time.

The install team was punctual. They were careful not to track dirt in the house. They had to cut a hole in the wall and run wires and all of this was done very professionally and perfectly. All within an hour. I’m super impressed with Best Buy and their qualified technicians.

They installed my new tv on an existing mount and tech did set up (including signing in to streaming services I have) and all features on the tv. Showed me all the features and watched while I found all of the functions myself. Everyone needs a Geek to work these complicated features on the 4K sets!

We had some problems on initial install since I had metal studs. They had a different mount on the truck for the install problem with my studs. They had the answer on the truck and didn't have to forget the install and start over the next day. Nice to still have it done while they were here. Glad I used them

The agents were very professional and knowledgeable with everything. The placing of the tv was perfect for our room.

The team that did the install was punctual and chill! Bro was a fellow Cole fan! It was a cool exchange and I pray traveling grace on the guys as they travel across this word helping people with they installation needs.

Joseph and his partner installed well my tv and they did everything there best just to fit my fridge in my door. God job!

Easy setup. Bought with 75 inch television. Works great

The agents mount my 85 inch tv exactly how we want, they did and amazing work! We are very happy with the results…..

The agents mounted one off my tv and it looks great

The Geek Squad did a great job. Very professional

Cody was absolutely wonderful - focused, thorough, pleasant and even informed me about the streaming speed I had as compared to what it should be...Cody was GREAT!!

My tech was amazing!!! He connected everything professionally and was very polite, knowledgeable and helpful. Awesome job!

The Geek Squad was fast and efficient. We are totally pleased with the removal of our old TV and installation of our new TV. They utilized our existing mount and sound bar and saved us money.

They did a great job and looks great on the wall much neater

My technician told me when to expect him, called to remind, was on time, went out of his way to survey the job, went to pick up extra items that made the job more of what I envisioned. Cleaned up more than I expected, and took time to train me. I can't think of anything about him I would change.

It is a nice ty. Different from my old one. Picture is difficult than my old one.