Customer Ratings & Reviews

Best service ever. This is the second time I've had the Geek Squad agents out to mount a tv. Just as before, they were fast, friendly and efficient; no muss, no fuss, no mess to clean up afterwards. Will continue to use Best Buy agents for all my home service needs.

Great team , very professional. They installed the TV and did the programming in about 1 hour. Money well spent !

Service reps were outstanding as always. I always ask for Adam by name and he has done a great job for us for over 15+ years.

THe TV was mounted and I love the way it came out. Previous installation placed it too close to the Mantle and I had to hold remote above me head to turn on. This team did awesome job with installing!

The Geek Squad agents Scott & Ethan were outstanding. They were very well versed what we wanted in our new home. The TV install and everything else they did for us was great. Very easy to work with, polite and easy to talk about everything

Geek squad did a great job setting everything up. Had this done in my North Carolina home and they were great! Best buy in Garner I dealt with Olivia she was absolutely amazing, the greatest customer service I have ever experienced ! Thank you Olivia!!!

My tech was amazing!!! He connected everything professionally and was very polite, knowledgeable and helpful. Awesome job!

The crew was outstanding. 1) showed up on time 2) were polite 3) were efficient 4) followed Covid protocol 5) did a great job 6) explained everything 7) were knowledgeable 8) cleaned up afterwards 9) Would HIGHLY recommend

The whole process was painless, fast and easy. The customer service side was excellent, very well informed and pleasant.

Joseph and his partner installed well my tv and they did everything there best just to fit my fridge in my door. God job!

This was the easiest way to get it installed and was very fast and they explained everything to me so that I could use it all !

This tv is amazing, so glad i got it ! Cant wait to change the living room to an OLED as well !

Geek squad showed up on time and did a GREAT job installing the TV. Very professional service, knowledgeable, answered all my questions.

Very pleased with the installation services. Would use Best Buy again.

I think the Samsung has a sharper picture but this works for my eyesight which is sensitive to harsh contrasts.The installation went smoothly and the Geek squad answered my questions and showed patience when I didn't understand immediately.

Tv installation specialist was great. Came on time and worked quickly

The Geek Squad of 2 mounted my tv on the wsll and had it performing as intended. My regular sound bar is doing well. The secondary unit is not. I will call to discuss after the first of the year.

Had a new TV delivered and wanted to have them install the TV, hide the wires and make all the connections. The crew came in, I identified the location, they stated it could not go in that spot because the bracket that I bought would not support the wider studs in the wall. I had to show them how the bracket was adjustable. They successfully mounted in the correct location. Turned the TV on and showed me how to work the remote. I ended up entering the WiFi information so they could make the additional connections to peripheral devices. They explained that my WiFi needed to be upgraded as well as my cable box so I would not be able to use some of the Smart TV features until that was done. They said that I would not be able to stream unless these upgrades were done. They also stated that they would not bury the wires in the wall due to the TV being on an exterior wall in a buried basement. I told them I would upgrade later and went back to work (I work from home). They came upstairs, said they were done and off they went. I went downstairs to find they did not connect any of the Smart TV features, additional wireless accessories, and peripherals. In addition, they did not dispose of the packaging materials prior to leaving. I called Bestbuy to complain and was told to contact Geek Squad directly. After trying multiple times to talk to someone, I finally reached a manager who offered to have another crew come out in 3 days to make all the connections and dispose of the packaging materials. I explained I had already made the connections and my WiFi was strong enough to stream without any buffering, and I had already disposed of everything. He ultimately refunded the cost difference between a normal TV install and the Premium TV Mounting. This made the experience more tolerable, otherwise I would have given no stars. If you are going to use them for this service, watch them closely and be sure you read everything that is supposed to be done, then hold them accountable.

Jeramiah and his assistant were great. I'd highly recommend having him or someone of his caliber set you up, it makes things so easy to not do it yourself and know it's been set up to the correct height and everything.

Geek Squad rep notified me when he would arrive...he did an excellent job of removing the existing TV set and mounting the new set. I tend to observe and ask a lot of questions and he was patient and responsive to my questions.