Customer Ratings & Reviews

EACH TIME I NEED A REPAIR, I FEEL COMFORT AND SECURE CALLING THE GEEK SQUAD! THEY ARE AWESOME AND PATIENT WITH ME AND MY FAMILY

Ken is his name I thought I prepared for him but I left out a few things he fixed that situation and then some all along explaining why he was doing so I understood

Kayla Graham, Geek Squad tech, was outstanding with her TV mounting advice and skill. It was a 55" TV to mount on a wall with full motion; did this without assistance and with ease. She was very professional.

The squad removed my old tv and mounted new one quickly and carefully. They helped to download streaming apps and were professional and friendly.

The two gentlemen were polite and professional and sometimes funny. My frame tv was up in no time and looks amazing! And works great - if I could figure out all the buttons! Ha! Got the basics down. Thank u Best Buy!

The Best Buy Geek Squad never disappoints. They installed my 75" Samsung quickly and efficiently. They took their time with us explaining how it works and didn't leave until we understood how to navigate the new platform! Will use again when we need them!

The team member asked about the location than I wanted the t.v. installed. He told me where I would get the best picture quality. Great attitude!

Excellent service and efficiency. I would definitely recommend this service.

Excellent service by very knowledgeable techs. Best service of any kind, from anyone, ever.

The agents mounted my TV and hooked up all my components. Great job!

Best service agent / tv installer ever, he was on time and was in and out

I purchased 85 inch TV and the price was amazing...Then we had the geek squad come install it in our bedroom now it looks like a movie theater

These guys are so awesome. Three accommodating, arrived on time and took care of everything as I want to. I am a stickler for details and they pleased to me. Recommend total tech membership

Great experience. Kind team of people came in and installed my TV. They were very knowledgeable, installed the TV quickly, and were polite.

The installer arrived on time and came in prepared to work. He set up the tv and connected it to our Direct TV system. He was courteous and respectful. My husband has some memory issues and the installer took the time to write all the instructions down. I am so appreciative!

Super performance as usual.Perfect way to complete moving into new home.Timely set up work and execution.

Adrian and his associate did an excellent job mounting the TV on the wall and connecting it to the sound bar. They were very helpful in getting familiar with our new TV.

The agents mounted my tv — they centered it on the wall and checked the height with me prior to the installation. Then they connected my devices and made sure I could start connecting to my Roku (to initiate my account). Great service, thank you! :)

Two Geek Squad agents mounted my 65" Sony Bravia TV to a Sanus Large Advanced Tilt Mount, and they verified my TV's operation. They were professional, very knowledgeable, were customer friendly, and did an excellent job.

This was a mixed experience. The TV was scheduled to have been delivered and installed on 12/31 between 9 am and 1 pm. I performed all the preparations as requested. No one arrived. I called at 1:15 and was advised of a 45 min wait to speak to an associate. I hung up. I called at 3:45 and was told that the installers were on their way. Called again at 4:45 and was told that I was still scheduled but that the customer service representative had no way of contacting the installer to say where they were and if they would show up. No one came. No one called on 01/01 or 01/02 to follow up. I went to the store on 01/02 and was advised that I needed to reschedule the installation. The best date was 01/12, but they would try to improve on the date. I contacted Best Buy on 01/04 to inquire about any success on improving the delivery. They advised that the best they could do was 01/12. In my opinion, they had given up. I told them of my opinion. Best Buy said that they could deliver the TV on 01/06, but that the Geek Squad could not install until 01/12. I took delivery. I mounted the set on the wall myself. It was straight forward. Instructions on the mount from Sonos and the TV from Sony were outstanding. The Geek Squad arrived on 01/12 to check the set up of the remotes, etc. I'm good to go. So, now the good news. When the TV was delivered they apologized for the fact that they could not install it that day. They did answer a question about my sound bar which had both Optical and HDMI input. They recommended that if I needed a new cable to use an HDMI cable. This would allow the TV to control the sound. I did this when I installed the set myself. In my opinion, the people with whom I dealt were great. The systems available to them from Best Buy were terrible. Who has a system in which a 3rd party installer cannot be contacted? Who has a system in which service reps enter customer complaints and never alerts anyone to follow up the next day with a call? Who has a system that us unable to improve delivery dates as slots become available? All Customer Service is able to do is to placate people when they call or visit. It is Lip Service, not Customer Service. It is Best Buy's Back Office, not the employees. They are not empowered.