Customer Ratings & Reviews

Hugo was our installer, and he did a stellar job. Set up the remote for DirecTV and showed us how to use everything.

We had ordered the wrong stand for the tv that we were moving from the family room to the den. The guys who came to install the new TV and move the other called to the store and got the one that was needed. Very happy with all the services the Geek Squad has offered and we have received.

Kayla Graham, Geek Squad tech, was outstanding with her TV mounting advice and skill. It was a 55" TV to mount on a wall with full motion; did this without assistance and with ease. She was very professional.

Two guys arrived on time, and were the most professional I have ever seen. They worked tirelessly and efficiently to make my installation perfect. I would not hesitate to call them back for any of my future needs. Phenomal job!!!

These guys are so awesome. Three accommodating, arrived on time and took care of everything as I want to. I am a stickler for details and they pleased to me. Recommend total tech membership

The two gentlemen were polite and professional and sometimes funny. My frame tv was up in no time and looks amazing! And works great - if I could figure out all the buttons! Ha! Got the basics down. Thank u Best Buy!

These guys did an excellent job. Not only were they quick and thorough, they cleaned up behind themselves and hauled away the trash. They spent all the time I needed to explain how the TV works, the remote and it’s Smart TV capability. Couldn’t ask for a better experience.

Adrian and his associate did an excellent job mounting the TV on the wall and connecting it to the sound bar. They were very helpful in getting familiar with our new TV.

The squad installed my tv , set up the remotes, explained how everything worked and made sure I was comfortable with it.

Cannot say enough for two guys that came out. Friendly from get go. Patient and took time to explain to us tech dummies. Paid concern to every little detail. Very neat and courteous as well. I wish I would if had GS do work prior . I have only positive things to say

Quick and efficient work, VERY friendly techs. Explained everything thoroughly, gave clear instructions. 5 stars!

This was a mixed experience. The TV was scheduled to have been delivered and installed on 12/31 between 9 am and 1 pm. I performed all the preparations as requested. No one arrived. I called at 1:15 and was advised of a 45 min wait to speak to an associate. I hung up. I called at 3:45 and was told that the installers were on their way. Called again at 4:45 and was told that I was still scheduled but that the customer service representative had no way of contacting the installer to say where they were and if they would show up. No one came. No one called on 01/01 or 01/02 to follow up. I went to the store on 01/02 and was advised that I needed to reschedule the installation. The best date was 01/12, but they would try to improve on the date. I contacted Best Buy on 01/04 to inquire about any success on improving the delivery. They advised that the best they could do was 01/12. In my opinion, they had given up. I told them of my opinion. Best Buy said that they could deliver the TV on 01/06, but that the Geek Squad could not install until 01/12. I took delivery. I mounted the set on the wall myself. It was straight forward. Instructions on the mount from Sonos and the TV from Sony were outstanding. The Geek Squad arrived on 01/12 to check the set up of the remotes, etc. I'm good to go. So, now the good news. When the TV was delivered they apologized for the fact that they could not install it that day. They did answer a question about my sound bar which had both Optical and HDMI input. They recommended that if I needed a new cable to use an HDMI cable. This would allow the TV to control the sound. I did this when I installed the set myself. In my opinion, the people with whom I dealt were great. The systems available to them from Best Buy were terrible. Who has a system in which a 3rd party installer cannot be contacted? Who has a system in which service reps enter customer complaints and never alerts anyone to follow up the next day with a call? Who has a system that us unable to improve delivery dates as slots become available? All Customer Service is able to do is to placate people when they call or visit. It is Lip Service, not Customer Service. It is Best Buy's Back Office, not the employees. They are not empowered.

The squad did an awesome job installing. Also answered any questions I had easily

I was very pleased with the Geek Squad Group service work

The Best Buy Geek Squad never disappoints. They installed my 75" Samsung quickly and efficiently. They took their time with us explaining how it works and didn't leave until we understood how to navigate the new platform! Will use again when we need them!

The agents mounted my 65" TV and connected the soundbar and a DVD player as well

Daniel and his helper from the Chula Vista store were so helpful and professional. Would shop at Best Buy again because their Geek Squad was so good.

Agents mounted tv. Excellent job. No complaints to report

Westfield IN Geek Squad was great to work with. Excellent communication arrival time. Set up went smoothly and was done in a timely manner.

Install security cameras and floodlights with router. ONLY COMPLAINT FLOODLIGHTS DO NOT COME ON. I DON'T WANT MOTION. WHAT'S THE PROBLEM.