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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38686 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 38,686 reviews
  • Rated 5 out of 5 stars

    Large TV mounted. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs did a great job mounting my 85” TV. I purchased a specialty mount, not at Best Buy, and they did a great job familiarizing themselves with it and mounting accordingly. At one point they ran into an issue but worked through it and got the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Safer mounted on the wall with a toddler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our toddler was the reason we decided to mount our tv on the wall. She thought it was funny rocking the entertainment center, which scared me (we have a 55"). We looked around to see what kind of mount we wanted, stationary or adjustable. We went with the adjustable variety and couldn't be happier (gaming on it is GREAT!). But I have noticed that the studs are coming out of the wall, 2 of the 4 studs (the white plastic part that goes in the wall before they put the screw in is visible) now I'm worried that three tv will fall off the wall. I'm going to call Best Buy to see if someone can come fix this problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounted Samsung done right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a wall mount because I was unsure of strength needed for a 50" TV, but it turned out we could use the existing mount, so we saved money there. Installation by Geek Squad rep was friendly and expeditious. Did all the settings for us in terms of best display for the room, and ensured all applications were working. Exemplary service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were very professional. Before they came in the house they put on shoes covers. They asked me where I wanted the TV installation. They were very helpful. They asked me to sit on my couch to make sure it was the correct height. They also turned the TV on to program it. They also showed me how to navigate the remote menus. The small touches makes the customer feel good. I will always use Geek Squad for all my TV needs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must give a shout-out to my Squad William and Angel. William called ahead of time to make sure I was at home so they can get my television and the cover for my cables to be installed and mounted. William and Angel mounted quickly and removed all labels that had my name on the packages to take with them. Angel cleaned up while William set up my television and even suggested for me to reach out if I needed any extra help. William took all empty boxes with him and made sure I was satisfied before he left. Thank you guys for everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great install job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 install quick and efficient, two guys came to install my 85 inch tv. looks awesome!! I definitely could not

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and sound bar and got everything connected and set up before leaving. They did an excellent job!! Very knowledgeable!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Television Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a fantastic job mounting my television even though I went 2 weeks of not getting television corrected, but over all they did a fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad service was phenomenal and they both did an amazing job at installing my new TV. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation with service above and beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came out to install the was extremely knowledge about how and where to best place my tv on the wall. They both wore shoe coverings and the even removed the outlet housing for me so they it didn’t block the tv. Best of off they called ahead and suggested that they bring a wall mount of comparable price with them because they saw that the one I ordered was unlikely to be delivered in time due to it coming from a different facility. This was excellent advice and care!! They make everything so flawless and easy thank you so much!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who installed our TV were professional and fast. Helped answer questions and provided suggestions on where to mount our TV

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mounting over fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives who mounted our family room TV over the fireplace were outstanding. They were quick, efficient and professional. In addition to mounting the TV they made valuable suggestions regarding lighting, pitch and angle for best viewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let The Experts do It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were efficient and knowledgable in exactly how to mount the television on the wall. What they did in 20 minutes saved me 2 hours, and my development of expletives. My only gripe is that for them to connect it to my receiver and sound system was going to cost me additional money. That is Best Buy's policy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great, professional installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had Geek Squad wall mount 4 HDTVs in our new home, complete with in-wall power kits (to hide those unsightly power cables), and we couldn’t be more pleased and impressed with the efficiency and quality of the install. All members of the installation team were friendly, professional, and extremely knowledgeable about the features each TV had. They even helped to connect the TVs to our home WiFi. I would highly recommend Geek Squad to anyone looking to have any TVs mounted in their home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad mounted my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from The Geek Squad mounted our TV and connected it seamlessly. They were professional, courteous, and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv and stand set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this service twice. Absoulutly fantastic. Come in set up and adjust settings on the televisions grab all the trash and roll! Swift friendly and easy to talk with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65” TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. It is wall mounted. The first team did not install it correctly but the second team did a fantastic job! We are very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad did a great job mounting my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I moved to my new home, all my appliances were installed by Geek squad. Very professional in their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on schedule for efficient, clean and fixed a couple of issues that were there from the previous TV. They were great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Perfect addition to my office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting was perfect for my office. The guys installing did an excellent job of minimizing visible cables. In addition very professional and courteous.

    I would recommend this to a friend
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