Customer Ratings & Reviews

The installers were very professional and did a great clean up after performing their work.

The two Geek Squad men arrived on time. They were very pleasant and friendly. They got the mount up in just a few minutes. Cleaned up all the packaging and put the TV in place. Then provided some instructions on its use. Thanks Geek Squad.

The agents were friendly efficient and setup everything perfectly. They explained how everything worked and delivered great customer service.

My new smart tv was not acting smart and I could get it connected to my wifi. The Geek Squad person arrived, I explained my problem and he knew exactly what was needed. And in less that 10 minutes I had a new smart tv.

Super good installation. Retired and updated the home sound system. Mike and associates were totally professional. Explained all steps as the hooked everything up.

I really love Total Tech. The set up guy came up from So Cal. I’m trying to remember his name. Super attentive to details and very knowledgeable.

Great Installation by Best Buy Installers ... These Guys know what they are Doing ... They completed the Job in about an hour and had my 65 inch Big Screen 3D TV Mounted and wired and completed ... I’d recommend these guys to anyone who has a Large screen Tv they want done ...

zack is the best. He placed the tv above my soon to get electric fireplace and after I got it placement was perfect I want Zackif I get another tv . He was training Camron who will be asset to your company

The person who came was great but that was not the original appointment when there was a NO SHOW with no contact from Best Buy. Be sure to keep on top of your appointment and contact Best Buy right away.

Great installation crew. Very competent. They advised that our current mount was adequate so we were able to return the one we purchased just in case.

The unit mount looks great, and functionality is great with all the viewing options. The Geek squad was great!

The agents for my installation were extremely professional and thorough. They installed two 85’ TVs and ensured I was satisfied with their location and operation before they left. I’m very happy with this installation experience.

The technician was very professional and had good answers to my questions. He was cognizant of what I was looking to achieve and gave us good amounts of time to make decisions about how we wanted it mounted.

The agents were very professional They mounted my tv with no problems and in a timely manner

The service agent, Brian Rajczi and his assistant were excellent! Not only the installation, but also recommendations of best angles and sound balance and other issues that went beyond the basic installation.

The agents weren’t able to program our Harmony Universal Remote Control (also purchased from Best Buy within the last two years), so it consistently works with the Sony TV.

The TV is great and the Geek Squad supposedly set it all up : BUT IT doesn’t go directly to turn it on with the cable remote. I have to after turning on with Cable remote I must tgen use the LG remote to get to the cable HDMI SETTINGS.

The TV mounting service was great. The technician was very knowledgeable and polite. I do have an issue with how my appointment was scheduled. I called and spoke with someone to schedule the appointment and the agent did NOT tell me there was an additional fee for mounting above the fireplace, which I discussed with her, and she did NOT tell me the mount I had purchased was not suitable. The whole thing cost me an additional $200 the day of. Not at all happy about that. If I'd known it was going to cost a total of $320 to simply mount two TVs, I would not have hired Best Buy. Again this is no reflection on the actual technician, he did a great job.

I had the TV set up by the Geek Squad. It made the set up process easy.

I have an annual plan and it has more than paid for itself. Our technician came in on a day that had the polar vortex come through. He was on time and did a stellar job of installing our 55" Toshiba Amazon Fire TV. Wonderful.