Customer Ratings & Reviews

After the second cancelled appointment from Manada, the third party group Best Buy sometimes contracts to do installs, I had to go speak with the selling store's manager in order to prevent waiting yet another week to get our tv installed. Luckily for me, Brandon at the Best Buy on Research Blvd in Austin stepped in to get things back on track. He worked with the stores own Geek Squad crew to get us back on schedule and get the installation performed without having to wait yet another week. Brandon was the consummate professional. He listened, empathized and made it happen. I doubt I'll order online any more, I'll go to his store and order in person. Outstanding service! Alex and Greg were the Geek Squad techs that had to install our tv about 7' up on the wall. They were excellent and completed a perfect installation. My elderly dad supervised from his chair and noted they never hesitated and there were no wasted motions. These guys are pros and their work shows it. They even refused a tip! (Which they definitely earned!) While we had a bumpy start to our two tv installs, Brandon, Alex and Greg got the work done quickly, professionally and expertly. Thank you so much to these three employees for their excellence. We are now pretty loyal BB customers and you can thank these three!

The agents arrived on time. They were professional, knowledgeable, and friendly, They patiently answered all questions.

Super fast, easy installation by geek squad very informative on setup and very cautious with appliances. They were very professional and very clean when finishing their job.

Great job, efficient, clean and knowledgeable. Thanks Geek Squad.

The Geek Squad agents were great! They are professional, friendly, knowledgeable and very efficient.

First, I would like to thank Jeffrey Witt for his promptness and expertise installing my wall mount and cord cover. He gave me great suggestions to prepare for this service by telling me which extension cord to purchase ahead and at what height to install the tv. He called ahead to let me know when he would be here and he arrived on time. I love the tracking app. It tells you exactly where he is in his travels and when he will arrive. Love it! He left his card and advised me to call if I had any questions. Also, at the last minute I added a tv and Jeff was able to bring out the tv and handle the transaction in my home. So convenient. Thank you Jeffrey and Best Buy.

65 inch TV mounted to a wall that needed various viewing angles. The two Best Buy women who showed up clearly knew exactly what to do. Each had their tasks and they accomplished them so incredibly well all the while staying engaged with me and getting my feedback. I've worked in the tech industry a long time and dealt with many installers on a variety of products. These two women were among the most efficient, professional and knowledgeable I've ever dealt with.

Bryce from Geek Squad is the man! I don’t remember his buddy’s name but they were both phenomenal. I felt I got excellent ROI out of the rather exorbitant Geek Squad fee. Ultimately those guys are just much better at electronics than I am, and I’m glad I hired them. They deserve a raise.

My previous living roo. flat screen TV died and and I wanted a larger replacement delivered, setup and and the old one hauled away. I tried several local stores and most wouldn’t deliver. My previous experience with Best Buy on attempting to get a dishwasher replaced was unsatisfactory. On the the day of deliver the Best Buy delivery man refused to deliver- I was too far off his route. This time the Geek Squad came through with flying colors. I still give Best Buy a low rating but the Geek Squad is fantastic.

The installers did everything they could to make sure that the installation was perfect.

Best service yet!!! They were fast professional people.

Such knowledgeable and professional crew. Thank you for doing much a great job installing my televisions.

I'm really enjoying this large TV. Buying it, I knew I wasn't getting the top of the line TV but it is far from the bottom of the barrel. When I bought it the store rep told me that this TV was one notch above the lowest Samsung TV, which is a compliment. The picture is very clear and the interface is intuitive. I have no complaint about this TV. It also helps that I got it as a Black Friday purchase which knocked another $300 off. I'm happy.

The agent did an excellent job of replacing my variable motion TV rack with a fixed rack. He placed all wires in the wall and fixed a potential safety issue with an earlier install by some other company. He was proffessional, answer all my questions and respected my property. Excellent job!

Mr Chris Davis is exceptionally and knowledgeable technician that Geek Squad should be proud off. He is kind and very professional in every details of his job. Meticulously mounted my 75 Inches LG to perfectionist. Recommended a LG sound bar to further sounds quality performances. I bought and he connected it.

This was a tricky installation for the Geek Squad because of a mistake I made, but the Geek Squad made everything work the end. I bought and installed a wall mount for a 100 inch TV from Best Buy that weighed over 100 pounds. My house was built in the 1960s, and the wall wasn't strong enough. When the Geek Squad hung the TV, the wall started to bend. The Geek Squad stopped before any damage was done and told me it was unsafe to install the TV. But they told me they could come back on a different day for free and complete the installation if I reinforced the wall. I reinforced the wall and the Geek Squad completed the installation the next day. I will definitely use the Geek Squad again.

The guys went above and beyond. Put on plastic coverings over their shoes. Professionally unmounted the old mount for me, put in the new one, let me try it out, and then put the old mount back in for me when they realized it was better for my needs. Would do again for sure. Very professional.

The guys were pretty knowledgeable with my new Sony tv and sound bar system. They went right thru the set up and helped with picture set up. thank you guys

Excellent! Clean, fast, friendly service. Well worth it!

FANTASTIC TEAM that came out to put up the two tv's. They where friendly, knowledgeable, efficient. The tv's look AWESOME. Thanks guys!