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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1121 Showing 22,401-22,420 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service team! These guys were great! They were on time and was able to get my installation done quickly without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intallation guys were very professional, polite, & helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Best Buy contractors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent out contractors who seemed to be boyfried and girlfriend. The only reason I got them do deliver was so they could take heavy plasma tv with them. I ended up helping him because it was kind of heavy for her. The guy was out the door until I told him to wait and turn tv on to make sure everything was working. The girl turn it on and went through the presets as he just stood there. I told them to take the empty boxes and he said they don't do that and didn't bother to clean the area. I've had geek squad deliver before and are very professional and clean. I was very disappointed that they sent out contractors.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had taken the time to show me how to navigate through remotes, utilizing 1 remote to do the work of 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Installed our 85" TV quickly, adjusted the TV settings and explained the various features and functions. Much better than trying to mount the TV myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD only connected one DVD player to the Newly purchased 77 inch TV. they did not offer to comeback to hookup my other items such as my MY KARAOKE PLAYER, BEST BUY Speakers, & MY 5 DISC DVD PLAYER TO THE TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew what they were doing; were pleasant, clean and efficient! They saved us- we could have never accomplished it safely!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstallation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came on time and provided professional service for reinstallation of TV set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and informative ! There were 2 of them and one imparticular was very patient and answered all questions without rushing and left his card for future help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is working well so far. We already had a LG sound bar so our sound system is working very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV just where I needed it to be. Only took them 30 minutes Everything worked fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for the service they gave us. They had all the tools i misplaced. Very happy and satisfied with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a solid job of mounting the tv. The showed up on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounting was superb! both workers were professional and quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all it went well. Wasn't happy that there is a 4 hour window for them to show up but can understand why. They were very neat and clean clean about the install. Even took the gigantic tv box with them. This was a basic install an setup. If you don't have the time to do it yourself or worried about messing something up then I recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by agents that installed my TV. They were very knowledgeable and mounted on the wall in reasonable amount of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time ++++ discussed options for mounting our new 75" Samsung TV Very professional mounting came out perfect Geek Squad technicians spent time to show us how to use our new tv and our Comcast / Wfinity TV system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instoled tv mount adjustable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service I'm happy with it. Thanks, for the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV mounting experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came to mount my TV came prepared. They were professional and on time. They did not leave any debris behind. They were very friendly and took time to explain what they were doing and how to use the mount. They tested the TV before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team Beat Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. I will probably only use them for future mounting. I felt as if Beat Buy truly sent their best to put up my 65inch Samsung. Great experience.

    I would recommend this to a friend
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