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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1122 Showing 22,421-22,440 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Best Buy contractors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent out contractors who seemed to be boyfried and girlfriend. The only reason I got them do deliver was so they could take heavy plasma tv with them. I ended up helping him because it was kind of heavy for her. The guy was out the door until I told him to wait and turn tv on to make sure everything was working. The girl turn it on and went through the presets as he just stood there. I told them to take the empty boxes and he said they don't do that and didn't bother to clean the area. I've had geek squad deliver before and are very professional and clean. I was very disappointed that they sent out contractors.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup and overall installation of the tv was awesome. Very professional, fast & clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, I forgot their names, both installers were excellent at all levels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted to existing wall mount and all devices were connected.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Inconsistant service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived at the specified time. Was told at the store that they would run the cable through the wall, but they did not, may have been a problem at the store. Mounted the TV higher then originally requested, but then corrected the mounting position. They were prompt and courteous.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the initiative in reaching out to us about the TV Mounting service you received. I’m truly sorry if there was any confusion about what services were included when you made your original purchase. For TV Mounting and Installation Service, you can see more about what is included at the following link: bby.me/h4hlg. If you’re concerned that you didn’t receive the correct level of service when agents came out to your home, please reach out to Geek Squad via phone at (800) GEEKSQUAD or (800) 433-5778 so that agents can take a closer look at your particular situation.

  • Rated 5 out of 5 stars

    Wall mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great that installed our wall mount and set up our TV. They did a great job, made sure everything worked, before they left, answered all our questions. Explained about the mount itself. We were very pleased with the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team Beat Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. I will probably only use them for future mounting. I felt as if Beat Buy truly sent their best to put up my 65inch Samsung. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech really knew his stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very nice and knowledgeable. He took the extra time to show us how to work the remote and got all the systems set up for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were FANTASTIC!!! They took time and explained everything I needed to know about my new tv!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thrilled to be able to buy the TV I wanted and gave it delivered and set up by professional and knowledgeable men. 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was amazing. Did an excellent job hanging the tv exactly where I wanted it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were incredibly friendly and helpful. My children asked a lot of questions and the agents answered them and were so kind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very friendly and professional. Very respectful of my home and time and did a great install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mounted my tv were amazing. They were on time. Fast and efficient. They answered all my questions and they were nice too. Really an overall top notch experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was super helpful and knowledgeable. Everything was perfect when he left my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service was great. They know the pitfalls for the best protection of your house. They will keep working on something until its solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time ++++ discussed options for mounting our new 75" Samsung TV Very professional mounting came out perfect Geek Squad technicians spent time to show us how to use our new tv and our Comcast / Wfinity TV system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV and helped me a lot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doran was fantastic as well as his partner. I am very pleased with their service and level of expertise. Will definitely reach out again when I need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly service, super helpful! Advised me about a second mount option. They even offered to take a look at a dvd player that quit working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery and mount service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional and courteous and did a great job from start to finish.

    I would recommend this to a friend
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