Customer Ratings & Reviews

Agent was courteous and knowledgeable. He hung the 85” tv all by himself, as his partner accidentally went to the wrong address! He listened to where we wanted it placed and it worked great!

I had a simple on the wall install of a 65 inch tv. These geeks were lightning fast! Had the tv on the wall in minutes. Connected all my devices and had my remote working. I will definitely have the geeks install again!

Excellent service and very professional. Highly recommend them for your TV needs

My Samsung 65" Smart TV was installed by excellent, highly skilled technicians. My new TV works great paired with Samsung phone, WiFi and Mohu Antennae. I give their technical service 10+++++!

Excellent Mount, I like the way I can move the tv to the side or back and forth.

Rodger and his apprentice were very professional, quick and accommodating to my tv placement. Most of all they were friendly and kind. I couldn’t be happier with my installation

Service agents came on time, were professional and fast, did a perfect job with no fuss, and I enjoyed my new tv all weekend!

Professional and quick as expected. They left the room clean and without any packaging. What surprised me most was the new rookie Matt performing his job like a real professional and nice.

Fast service, besides the snowstorm causing it to be rescheduled.

Ted -Geek Squad- was excellent. TV installed and it's operating was explained . He gave us a call back later when we had difficulties and was able to resolve our problem over the phone. Glad we elected to use the service!

Agents were on time, efficient, and completely professional. Took their time to explain how to operate and navigate successfully

These folks do a great job on installing/hooking up your tv, internet to vcr while using wire management. Definitely will use them again.

The Geek Squad was very friendly, knowledgeable, and a pleasure to interact with. They did a great job.

Prompt, professional and courteous service. Highly recommend!

The agents were awesome. They had a difficult time removing the previous mount. They were very polite, helpful and efficient.

tv setup and mounting was fast although tech arrived late

Geek Squad is efficient, fast, careful of surroundings, and people I trust in my home.

The two young men, Jesus and Harold (?) were awesome! They were knowledgeable, pleasant, and funny!

Very easy and seamless experience! I will most likely continue to shop at Best Buy for for the geek squad support.

Best Buy where I live is using a third party installer, Install Inc. I questioned this at time of purchase and was assured it would be the geek squad. It was not & not available. they never showed up on the scheduled delivery date and Best Buy continued to tell me for the 10 hours I waited at home, that my tv was on a delivery truck and would be installed. Finally told truck broke down. Rescheduled- installers showed up and immediately asked for bottled water. showed them where to hang the tv; they drilled holes 5” too high. Said they’d lower but I don’t want to see extra holes. After all hey you old me @to just get some “Knick knacks” for o cover it. Will hire someone reputable to fix. Also did not set up/pair remote correctly. It old me had to use 2 remotes. Not true! Took me 39 minutes. Guess they didn’t want to take the time to do it right. NEVER again will I purchase a tv from Best Buy. Note: BB did refund the charge after conversations with multiple people. Not worth whole day waiting, hours of phone calls etc and now I will need to pay another company.