Customer Ratings & Reviews

Geek Squad did a wonderful job mounting installing and setting up our TV. Very professional and left the area spotless. We are very happy with the finished product.

The installers from Geek Squad were great. Contacted us multiple times before arrival to let us know ETA, and were prompt. Upon delivery and installation they were clean, professional, and made sure everything was exactly how we wanted it. Upon completion the team was knowledgeable about our products, and made sure any questions we might have had were answered. Definitely worth the money to ensure that our products were installed correctly, with all of our questions answered.

Geek Squad mounted and set up out TV expertly and cleanly. I cannot over-emphasize the joy of having professionals setup one's TV and peripheral equipment - Now, in our house, everything works together, and we only need one (yes, one!) remote! They even provided some cost- saving measures!! Great guys!!

Our TV installer was prompt and professional. We give him a solid 5 stars. The Best Buy process of scheduling our install was absolutely dismal- a true failure at the corporate level. I gave this review 5 stars, however, because the Geek Squad installer had nothing to do with Best Buy's ineptitude.

The installers were amazing. Honestly, way above and beyond what I expected. They were timely, courteous, and so professional. I couldn't be happier with the work they did. Really! They took into account everything I was hoping for and concerned about. When I order more, I really hope I get them again. I really mean it, they were superb!

The agents arrived on time. They were professional, knowledgeable, and friendly, They patiently answered all questions.

My previous living roo. flat screen TV died and and I wanted a larger replacement delivered, setup and and the old one hauled away. I tried several local stores and most wouldn’t deliver. My previous experience with Best Buy on attempting to get a dishwasher replaced was unsatisfactory. On the the day of deliver the Best Buy delivery man refused to deliver- I was too far off his route. This time the Geek Squad came through with flying colors. I still give Best Buy a low rating but the Geek Squad is fantastic.

The squad was knowledgeable and friendly. Solved a difficult problem

Jeff & his co-workers were kind, professional, knowledgeable & efficient. Answered all my questions. Most of all they made sure I was comfortable with my equipment by encouraging me to ask questions. When they left they said call us if you have any questions. That made me feel secure knowing if I had problems or questions I could get the answers I needed. I know I made best choice with Geek Squad.

The Geek Squad agents are always very professional, knowledgeable and install things with care.

I have been a Total Tech Member for several years. I have primarily used the remote cleanup service on our computers. That has made the membership generally worthwhile and value added. Recently bought a new TV for install in my home by the Geek Squad. I think Best Buy has made a mistake in eliminating the ability to contact your sales person by phone. I was eventually given an email address but the sales person never responded. As a result, I had to drive to the store on at least three occasions to resolve questions about my purchase. When you call the number of your preferred store you are now directed to a call center and a person answering as if they were in the local store. Disappointing, particularly as a Total Tech member. I dealt with two Geek Squad Teams for the install. Both were polite and competent professionals. There was an initial problem mounting the Sanus Tilt 4D as a result of my homes construction. The original team that was most knowledgeable of the work to be performed did not return as I was assured so it was necessary to start over again with another team. Would have been good to know that the first team was not available up front. I would have waited and rescheduled the completion of the install. Ultimately the job was completed and thus far we are pleased with our purchase. The overall purchase process and install was more difficult than it should have been for the reasons I’ve noted. I hope Best Buy considers these observations and improves on customer support.

The gentleman that brought my tv was very careful and had the tv mounted in minutes and made sure the tv was working and not damaged in anyway. Super happy with best buy and would recommend if you are wall mounting a large ( 65 inch or above ) to get the this.

Have not had an installation with such professionalism. Installation was quick. Technician explained why the tv was not going to be mounted where we originally wanted. And locations that he recommended was better than what we wanted.

The Geek Squad set up two TV's, made sure 4K/Blue Ray player was hooked up and my Apple TV. Answered all questions. Bundled all wires/cables together Neat and Clean! Showed me how to use and access all my equipment. Labeled items on my screen so they are easy to find. I can not say enough on the Excellent job Geek Squad did! We are done with private Home Theater companies and will be using Best Buy Geek Squad all the time!

My new Samsung TV has a beautiful picture and wonderful sound. I am very happy that Geek Squad delivered the TV and put it on my wall. Geek Squad also made all the necessary adjustments to the TV so it works perfectly.

The gentleman that came to my house to install the television was polite and knowledgeable. Gave me advice on where to install the TV and showed me how to use it. It's unfortunate that best buy is discontinuing this service as part of the total tech service.

Great efficient work Very professional Very courteous and knowledgeable and prompt

The installers were VERY knowledgeable and professional. They made everything was set up perfectly before they left. I would definitely use them again!

Outstanding techs! Respectful. Knowledgeable. Quick. Efficient.

I've had three separate mount and installs done by Best Buy and have yet to have a bad experience. My main TV room didn't have the stud alignment to have the TV center with my preferred mount and they were able to modify the mount and have the TV dead center in room. Also, on a separate occasion I wanted a TV mounted on a stone faced fire place and was not able to use my mount of choice and they had on hand other mounts so my TV could still be mounted that day. All of the teams seems to have excellent knowledge of how to safely mount TVs and also refused to mount any TV in a unsafe manner and had solutions to those mounting challenges. (I live in the Los Angeles area so quality might differ based on who you are serviced by due to differences in labor markets and management)