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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1187 Showing 23,721-23,740 of 38,694 reviews
  • Rated 5 out of 5 stars

    Thank You Mr Bobby.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobby arrived before time. Prepared. Professional. I enjoyed his patience in answering all my questions. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TV SETUP WAS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the Geek Squad personnel were excellent. Very helpful in getting everything set-up. Explained how the TV worked and how the streaming worked. Couldn't have been better to install the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed it quickly and expertly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician installed it professionally and expertly. He did a great job and explained everything to me how to use it to move tv around. He was very nice and friendly and I would recommend them to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were wonderful ! They were very helpful. They explained every thing and cleaned up before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service will continue to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted my tv and programmed my remote.the agent also did a great job with hiding all the wires and setting up and hiding the cable box.great service would highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my 75 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected to all devices, they were quick and efficient. They made sure to place the mount exactly how I wanted it and also mounted my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    too much for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this set up has some problems..like sound, Chanels, and how to turn the tv on... it has become very complicated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very efficient. I highly recommend using their services. They did an Awesome Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful. I already did an extensive review on this but meep getting more surveys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable. They asked questions for clarity and executed the job very well! They made sure everything was working properly before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good...no recalls...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed on the purchased stand and hooked up the currently owned Apple TV...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Broke My TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Frame TV was not mounted and installed properly and ended up falling and breaking the same day (almost 4 weeks ago). After multiple calls to Best Buy and Geek Squad I’m still waiting on a solution. What’s most annoying is I could have broken my TV for free. I didn’t need to pay someone else $249 to do it for me. Why won’t you at least refund my Geek Squad charge?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven and Kenny were awesome ! They were friendly, courteous and professional. They did a great job !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were excellent who set up everything. I have nothing but good things to say.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Installed quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed nice, wish they would have taken a little more time in showing me how the TV would look on the wall before they mounted it but thats my only issue.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there. Thank you for taking time to share this with us! I'm glad to hear about how the install itself went. We definitely hear you loud and clear on the presentation and appreciate the feedback. Please let us know if there's anything else we can do for you.

  • Rated 5 out of 5 stars

    Geek squad great with TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moussa from the Geek Squad did a great job with the set up and assisting me with getting all the streaming set up correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way I could have done what the two technicians did to set up the tv and the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had such a great experience with all of the representatives that have installed using the Total Tech! Welll worth the annual fee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy it moves and goes up on the wall. It was a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install team. Shiwed up early, professional install, courteous and friendly

    I would recommend this to a friend
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