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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1189 Showing 23,761-23,780 of 38,694 reviews
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and very helpful. Respectable. Mannerly and gentleman

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Installation by Dillon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dillon did an outstanding job connecting and mounting my new TV. You should not hesitate to send him to any of your customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV quickly and are true professionals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician Jason installed two sets by himself and hooked up all devices, cable box, DVD player and programmed everything so when I got home I just had to turn it on and watch TV. He knew how to do it all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and his colleague were great! They were responsive, kind, and catered to the needs of the install. They updated everything for me and synced up all of my remotes. Thank you for sending two of your best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came to my place on time, installed my TV's and checked everything to make certain I wouldn't have any problems. Great service and really great TV's! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did an excellent job mounting my new television on my living room wall. As promised, they properly connected the television to all of my components and made sure that everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what we need it to do. So far so good and we are happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Installation Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding installation experience of our new tv and wall mount. Leo did an exceptional job for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing our bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are grateful for the great service. Putting up the TV bracket would be too much for us. Our serviceman did a great job. We love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians contacted me to let know when they would arrive. They arrived on time and were very informative and efficient. They setup my TV and showed me how to operate it and asked if had any questions. Overall a very good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t say enough about the geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the 86 inch and the 55 inch lg TVs and we are so glad we did. The geek squad installed the rack and the special wiring pkg. can’t say enough about the geek squad. Many thanks to Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv professionally & quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were professional and quick. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and explained the set up. We did buy the 56-80 in. mounting bracket. They installed it and it is working beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast setups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed and setup by BB. The LG oled 77"is great. never a problem. perfect picture. They also moved old 70 inch to a wall in a different room. It works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Techs Rock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg they were so professional. He had a temp with him and it was the day before Christmas Eve and those guys were so humble, friendly ,fast and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installers were very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very nice polite and professional l. My tv isn’t straight though I tried adjusting it after they left to no avail. I have to call Beat Buy and see if they can send them back out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV mounted. Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional job performed. So much satisfied. Thank you geeks guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you need Pro installation of your Best Buy purchase with Geek Squad you can't go wrong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a good first experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several scheduling attempts to get the tv and mount both mounted. The mount was delivered separately from the tv even though i was told they would arrive together. TV was delivered and they left without mounting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very friendly and kept us up to date all day on his whereabouts and ETA to our home. He made short work of mounting the TV after discussing placement and angles. I highly recommend Geek Squad!

    I would recommend this to a friend
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