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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1198 Showing 23,941-23,960 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek squad was very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and patient explaining things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to good service. Im hoping to have Bestbuy handle all installeds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable team. They came in and took care of business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal when it was included via TotalTech Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal when it was included via TotalTech Plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived on time. They knew what they were doing and were very helpful in familiarizing me with the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One agent mounted the tv on wall and the other one connected on Wi-Fi and did first set up showing me the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and his team member went above and beyond when they installed the tv. Five star customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome agent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few unpleasant experiences with home delivery through Best Buy. The agent who delivered and mounted our TV was the BEST! He alone changed my opinion regarding future purchases with Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos sound bar isn't turning on with the tv. All is conne. cted properly. Just not synced. Have to restart tv with power button. I have spoken with Sonos and Sony. Still no solution after 2 weeks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would Use Again!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service team was absolutely the best! They were careful as they worked and got the whole TV set-up completed in just a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. Great job! Gage and his co-worker are a great team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job, But Had To Purchase Additional Items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my new 82" TV and hooked everything up, but required me to buy an in-wall channel to run the cable through some additional cables. I did not know I was going to need these items. I suggest asking what will be needed ahead of time so you don't have to purchase whatever is on their truck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my two TVs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and great service.. I definitely recommend geek squad to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and educational.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, Patient and very nice in answering my many questions, very informative. Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product just wrong size. Needed 24” stud space. Thankful for the I stall crew that handled the situation and went out right away to get the mount we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted my TV and connected it to all my devices. They were very professional, and I am very pleased with their workmanship. I recommend the Geek Squad for all your TV wall mounting project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install - Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was top notch. Jonathon was professional, personable, polite and knowledgeable. I would highly recommend him out of the Strongsville, Ohio store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV’s Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional TV installers. The two techs moved two 65” TV’s between living room and bedroom. They arrived on time and were very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service timely knew what he was doing and very personalble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall Mount Fast & Efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my older 55" flat screen TV on my bedroom wall exactly where I wanted it. They were fast, efficient and knew what they were doing. Very polite, too.

    I would recommend this to a friend
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