Customer Ratings & Reviews

The guys were amazing. They were prompt, polite and professional. They answered all of our questions and concerns. After they completed the installation, i had a question about the picture quality and they returned that day to double check that all was set up properly. So pleased with the Geek Squad.

Excellent installation- meticulously done. Highly recommend.

The agents (Jackson and Ben) installed my TV and attempted to connect it to my DIRECTV service. Unfortunately it required an on-site service visit from DIRECTV. The agents were very professional, knowledgeable, and friendly. Excellent work. we're very satisfied with their service.

Being an engineer, I was very skeptical of using the geek squad, but even as an engineer, there are some things I really don't want to do. For example, replace an already hung TV and get all of the surround sound cables connected as well as run new HDMI and optical cables to the new TV. I was pleasantly surprised, my Geek Squad team was very professional. In this time of COVID, they made it a point to where their face masks and keep their six-foot distance, which made my family feel very comfortable. Their professionalism didn't end there, they explain the process, got my feedback on where to mount the TVs and literally worked so quietly with a drill and all that they didn't even wake my wife who was sleeping in. I expected the work of mounting two TVs and setting up the new system would take all day and it only took 3 - 4 hours, which I think was amazing considering all they had to do. Needless to say, I have a different view of using the Geek Squad for installations, they did an amazing job and we are still happy. Wait, did I mention not having to clean up after them, they not only cleaned up thoroughly after themselves, they took the empty boxes with them. Great touch!!

The Geek Squad set up our TV and did a fantastic job. Two guys came and they knew exactly what they were doing and had us up and running with everything installed in no time at all. I highly recommend the Geek Squad

the guys mounted my tv and soundbar with professionalism

Junior and his helper Justin did a wonderful job setting up the new Sony Brava. Glad I went for your tech team. Junior was wonderful explaining how to work the controls and suggest other equipment I might need to enhance viewing.

They were very knowledgeable, efficient and polite.

The technicians were knowledgeable and professional. They uncovered an unexpected problem and were able to resolve it. Very pleased with this service!

I had a legacy cubby hole area that was built for an old-school tube TV, and I wanted a much bigger OLED so it was a bit of a challenge. I had bought a large scissor-mount that would be able to extend so that the TV was on the outside of the cubby, covering my other electronics. But installing it inside that cubby hole while holding the giant new TV up was going to be a nightmare, so I had Geek Squad handle it. Seemed to be a two-man job, but they only sent one guy. Well, evidently the one guy was Superman, because he did everything PERFECTLY. Really nice guy too. If I could give him more than five stars, I surely would.

The Best Buy experts mounted the TV and hookes up the sound system, then set them up, then showed us all the features. Theh were prompt, efficient, pleasant, and very knowledgeable!

We have utilized Best Buy to hang four tvs ranging in size from 55 to 75 inches. All services have been performed by courteous Geek Squad techs and in a timely manner. Do yourself a favor and purchase the Geek Squad yearly membership. What's included will save you hundreds off various installation projects. We will continue to use Geek Squad for all our technical installation needs.

great service...very knowledgeable and professional...on time

The installation team did exactly what needed to be done. They were efficient. This was a difficult flush mount installation for a Samsung Frame Pro TV. I would love to have them back to see if there is a w ay to improve the quality of the TV picture.

The Geek squad did a great job installing my new LG G3 OLED TV and my LG GX soundbar. Installation went smoothly and the installers were courteous and professional.

The guys went above and beyond. Put on plastic coverings over their shoes. Professionally unmounted the old mount for me, put in the new one, let me try it out, and then put the old mount back in for me when they realized it was better for my needs. Would do again for sure. Very professional.

After a bad experience receiving a TV from a rival company that was damaged and had to be returned (still going through the return process almost two months later!), I decided to have the Geek Squad deliver and install my 75-inch TV. I was pretty sure it would get done quickly and properly, and if there was a problem, it could be addressed right away. There was no problem with the TV that showed up, and YES and YES to quickly and properly. Three guys showed up in two different vehicles - right on time. They called the night before and also as they were on their way. These guys really knew what they were doing! They positioned the TV on my wall exactly as I wanted it, took time to explain the features of the TV and the remote, set it up with my wifi and the whole 9 yards. In addition, they all wore masks and booties inside my home, they were respectful, patient, friendly and competent. I wouldn't hesitate to use the Geek Squad again, especially if it's a complicated install - like hanging a 75-inch TV on the wall and making sure it works as advertised with your wifi, cable service or whatever you have. Thank you!

The guys arrived on time and did a great job of installing my ne tv.

This smart tv is great!....clear picture & great sound. The delivery agents were knowledgeable, pleasant and professional. They mounted the screen on the wall and set everything up with no issues...very nice guys. We are 100% satisfied.

2 Geek Squad Pro's showed up. Attached special bootie's before entering home. Removed old Samsung and bracket Added new Bracket and TV Plugged all HDMI into new Tv Installation went fast and without any problems. Oh about the 2 Pro's They both were very professional and personable. Answered all my questions. Thanks Again Geek Squad JOb well done MJM