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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1205 Showing 24,081-24,100 of 38,694 reviews
  • Rated 5 out of 5 stars

    Very professional and courteous

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv, cleaned up after them, ensured I was happy with everything, showed me the functionality of the tv. They two guys couldn’t have done enough. Very impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job, Geek Squad!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Profession, friendly, and knowledgeable. The team member made it a smooth pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual who came into our home was very professional, took care of things quickly and accurately and overall we are pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nolan and team were amazing! Our 85" tv went up with out any issues. They took time to program everything and made sure everything was perfect! I couldn't be happier with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service did a great job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad arrived on time with advanced phone notification. They were both professional and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad team was amazing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came to mount the tv were amazing. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely and quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and his assistant were very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting a 75 inch TV on the wall

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and worked very clean and exactly what I needed to be done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installer was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to hide the wires with a kit for a reasonable fee. He didn't try to push the kit on me, he just let me know that it was available. The agent was very tidy and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very careful and competent. Not only did he call ahead on the day of service, but also called a few days prior in order to familiarize himself with my expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Quality, but you Pay for It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was very good. The price ended up being more than I would have like to spend as they were required to use special fireproof HDMI cables instead of the regular ones that were already behind the wall with my old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An other great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and did another great job. The tech even cleaned up after himself. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service. Knowledgeable and pleasant tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The tech was exceptional. Knew what was going on,smart,efficient,perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job Installing My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. Cooper and his team did an outstanding job. Rasheem also stopped and was very helpful. We had an excellent experience with the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I expected someone from The Geek Squad, it was actually a third party installer who arrived and installed my Samsung Frame TV. He did an excellent job and I was very satisfied with his service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV perfectly. The agents removed all packaging when they left and were extremely polite and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 3 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work mounted right and in a short time very professional staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TopNotchGeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally impressed with the Geek Squad and what a great crew that did it and great to work with. Top notch work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service - highly recommend. Communication was perfect from the techs - calls and texts about arrival time kept us informed.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Geek Squad Rep was great, after a month of waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the 3rd time of making an appointment the gentleman who came out to actually perform the service was awesome. Previous to that, we had a delivery guy call from the road to tell us that he was unable to mount the tv, had to call to make another appointment. that group a week later brought the tv and then said they were not able to mount it and took the tv back to the truck. We had to call again, and wait another week. This geek squad person was able to help us and we got everything resolved. 4 weeks of making appointments got us a $50 gift card for our troubles.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us! I'm very sorry that this was quite the hassle. I'm thrilled to hear that in the end, you had a great experience with the third agent and some compensation for the troubles. Please let us know if you have any further questions or concerns. Thanks!!

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