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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1206 Showing 24,101-24,120 of 38,694 reviews
  • Rated 5 out of 5 stars

    These guys are awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nolan and team were amazing! Our 85" tv went up with out any issues. They took time to program everything and made sure everything was perfect! I couldn't be happier with their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! They arrived on time and were extremely helpful! I had previously had the Geek Squad come out and install another TV and after this time, I'll continue to have them come out and install the other TV's too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dynamic duo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daryl and Dominic were so professional and knowledgeable in their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service - highly recommend. Communication was perfect from the techs - calls and texts about arrival time kept us informed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy peasy install with the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my 60" TV, helped me connect to all the apps I needed and made sure I understood the controls. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation was professionally completed. Crew made sure TV remote dialed in so that one remote handled all devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Quality, but you Pay for It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was very good. The price ended up being more than I would have like to spend as they were required to use special fireproof HDMI cables instead of the regular ones that were already behind the wall with my old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy TV on a wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Best Buy came to my home and mounted my 55" television above the fireplace. The mount I bought worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were courteous and professional. They consulted me, and they did a great job. They were also very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job Installing My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. Cooper and his team did an outstanding job. Rasheem also stopped and was very helpful. We had an excellent experience with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installer was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to hide the wires with a kit for a reasonable fee. He didn't try to push the kit on me, he just let me know that it was available. The agent was very tidy and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very careful and competent. Not only did he call ahead on the day of service, but also called a few days prior in order to familiarize himself with my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv set up service by Manuel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manuel from the Avondale AZ store did the install and set up. He was the best. You have a great employee. Give him a raise and promotion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys was on time , respectful and nice. Did their job so well i save their number in my phone to do my next project.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad failed at first time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agents didn't mount my TV as I had paid for. The second team did as supposed to be done at first place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is phenomenal. Both techs were more than friendly. Easy Process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new TV and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were great! They had the TV mounted and everything connected very quick. Explained the remote and soundbar and how to watch everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did an outstanding job. They were on time, courteous and answered all our questions. I would not hesitate to use or recommend this service. Top notch

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Geek Squad Rep was great, after a month of waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the 3rd time of making an appointment the gentleman who came out to actually perform the service was awesome. Previous to that, we had a delivery guy call from the road to tell us that he was unable to mount the tv, had to call to make another appointment. that group a week later brought the tv and then said they were not able to mount it and took the tv back to the truck. We had to call again, and wait another week. This geek squad person was able to help us and we got everything resolved. 4 weeks of making appointments got us a $50 gift card for our troubles.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us! I'm very sorry that this was quite the hassle. I'm thrilled to hear that in the end, you had a great experience with the third agent and some compensation for the troubles. Please let us know if you have any further questions or concerns. Thanks!!

  • Rated 5 out of 5 stars

    Geek Squad took care of me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service was great and easy, just let them handle the install.

    I would recommend this to a friend
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