Customer Ratings & Reviews

The installation guys did a great job answered all my questions and demoed everything

I’ve read some mixed reviews when it came to the TV installation, overall the pros that came in were in and out in about 20 minutes. It was a job well done! Couldn’t be any happier !

I would highly recommend trusting the Best Buy experts to mount your tv. They are early and on time and very thourough with their work and are patient about your concerns with where your tv goes on the wall.

The gentleman from the Geek Squad was professional, polite, spent time placing TV correctly and was patient when I had to log on the the network and download the ATT Tv app.

I wish they could have spent more time explaining how it all works together. Other than that it is incredible

Chris, Dave, Chris and Jake were outstanding. Performed their work in an outstanding manner. Had smiles and were very friendly. Would recommend all of them anytime to anyone. Thanks so much

My Geek Squad technician was friendly, fast, and did a great job.

Great job mounting my TV. The tech was very knowledgeable, got it done fast. Listened well to what we wanted, and the install looks great. I recommend.

The geek squad guys mounted the TV to the wall and reinstalled all the devices. They cleaned up after themselves and where very helpful in explaining the features of the new TV.

We had an issue with the initial unit, but Best Buy replaced it without hesitation. Good television, great service!

We are enjoying the new 75 inch TV a lot but not happy about the installation work. The installers came in, said that the in-wall boxes could not fit into the space between the dry wall and the concrete block. They drilled 4 holes in the family room wall and the outside patio wall, installed the two televisions and left with the wires hanging down from the TV to the outlet near the floor. My wife was very upset, especially with the wires hanging down in the family room. So we called an electrician and he came and installed a new box up behind the TV on the patio. He and I took down the new 75 inch Samsung on the family room wall and he cut holes in the dry wall and ran the cords down inside and back out near the electrical outlet near the floor. He used small plastic frames that went into the dry wall and covered them with wall plates that the TV wires went through. He said anyone could have done that since the wires were connected to electric and TV outside the drywall. He charged us $500.00+ and left. The money I paid for the 2 wall outlet boxes that were not installed by the geek squad were refunded to me but I’m upset about the extra money I was charged for the premium TV mounting (SKU:3008018 on the invoice) along with the “Brick Stone or Concrete Wall Type” (SKU:4570100 on the invoice). When I asked the Best Buy advisor about this before paying for the TV and installation, he said “it’s in case they have to do things that are more complicated or take more time during the install”, so I let them keep it on the quote. What I saw was NO ATTEMPT to do anything outside of looking at the wall and saying, “nope the wall box won’t fit”! They just drilled four holes in each wall and bolted the mounts to them. Zip tied the wires running down the outside of the family room wall and left. I requested a refund the $49.99 for the patio TV (since it was not 55 inch or larger) and the $79.99 for EACH TV that was not wired inside the wall. The $159.98 and $49.99 (and tax) doesn’t come close to covering the $500.00+ electrician bill but it would least make me feel like I hadn’t been taken the cleaners on this installation. I did pay for the 1 year Geek Squad $200.00 deal to avoid having to pay $200 to install each TV, but when you add the $159.99 and 49.99 you get…. more than $200.00 so I didn’t really save anything by doing that did I?

Professional, Perfect and quick. They did it fast..

The agent/tech was friendly and timely. The install process was smooth and I am really happy with the process and outcome.

Justin was great! He knew exactly what he was doing and got the job done quickly. He was here right when he said he would be and really knew his stuff. I highly recommend him.

My second TV install with mount and very pleased with the Geek Squad. They are very efficient and I would use them again.

So what's a person to do when they want to set up their TV ? Never fear, Geek Squad is here to my rescue. In no time I had show time. I can always count on The Geek

The TV is great but my absolute favorite is the Geek Squad service is great!

The tech delivered my TV; assembled the stand and placed the TV on it; setup the tv's remote and the cable remote; and removed the packaging materials.

In and out, im about 20 mins. Great job, but it was the fastest I ever spent $250.

Both of the agents involved in this task were exemplary in their demeanor, attitude, courtesy and technical skills. Could not have been a better experience.