Customer Ratings & Reviews

OMG was that the best $150 I ever spent. The Geeks had a very complex installation and with less than inches they did it! A total MacGyver team they went the extra distance to make it swing over from living room to bedroom in our tiny chalet! I’m talking modifying book cases and more. I’m pretty much good with tools but it would have taken me all day to what Jeff and his partner did in a couple hours. I went to the store specifically to tell management how satisfied I was with his Geek Squad installed team and especially with all that they did.

Geek Squad - Steve, was very professional and efficient when installing our new 55”TV on the wall. He was very respectful of our living room, and careful not to make a mess, and cleaned up after himself. He explained everything and made sure we understood what he was saying. Was very pleased with his service!!

The installers were prompt, courteous and professional. They installed the wall mount on wall studs in my living room, and mounted the 65 inch TV exactly where I wanted it. They knew what they were doing, and were in and out quickly.

Great large TV for a good price. Total tech was helpful and installed it quickly. No glare, Samsung TV easy to use

Excellent service, perfect installation. I am very happy

What seemed to be a simple request turned into a cluster of mistakes. The original job I asked for was to remove a 65" TV and mount and relocate it to another room in the house. I spoke with the Geek Squad service Rep when scheduling, explaining the two jobs I needed done. She told me how it would be done and how much billed. Two installers arrived at 7:45 AM (On schedule). Unpacked the new 77" TV, Best Buy full mobile wall mount and installed them where the 65" TV was. The lead installer was a Ukrainian with good English skills and his partner (with no English skills) obviously worked together for quite a while. They installed the mount and the TV exactly where I planned for it to be, connected the peripheral equipment and the in home router and it all come up very well. This team really knew their stuff and were finished within an hour or so. As for the Ukrainians when scheduling. No fuss, no surprises and no additional expense. High praise for the personable, experienced and competent team. I highly recommend although I don't recall the guy's names. The 65' old TV still sits on the floor of my family room uninstalled because the 2nd Best Buy team who came at 12:30 of "Jose" and his partner arrived said they were here to move a TV. I told Jose the TV has been moved by the competent team in the morning and is just waiting to be hung and plugged in. No cabling, no connections to the internet or sound system. Jose looked at me like I was a Martian and said, "We only move the TV...not install it. The team this morning should have installed it." I tried to explain what I had asked BB to do and Jose wouldn't budge and do the work. Jose and his coworker left without entering my home. Whomever scheduled this job did not communicate the scope of the work to their installers. The Jose team spent 2 minutes on my doorstep and left. I was billed $59.99 for these guys.

The techs were awesome. Very knowledgeable and very professional. They explained every step of the installation in detail. Great purchase....

Geek squad did an amazing job with installing my TV. They took the time to show me features about my TV I was unaware of. They were quick, effective, and professional at all times.

These guys came in and mounted 2 of my TVs. One a 55 inch and the other a 65. Quick. Clean. Respectful. Please make sure when they come they are actual Geek Squad and not some independent contractor Best Buy sub contracts with. If they knock and they are not Geek Squad send them back !

We cannot say enough good things about the two members of Geek Squad that came out to install our Samsung TV. Marco was so well equipped to handle unforeseen problems we had in our electrical setup. He showed his great character and patience in waiting until we got our electrical problems solved by an electrician. He had to come back after we had it fixed. I commend him and his co-worker, Tandy, for their excellent work and knowledge! We couldn't have asked for a more knowledgeable pair. It was a complicated and unusual setup. Thank you all.

I was very impressed by the knowledge, efficiency and friendliness of the Geek Squad crew, headed by Rob, who came to mount and set up my new Frame TV. Rob called the day before to get details of what they would be doing when arrived, and led me through what I had to do in preparation for their visit. On the morning of, they arrived as scheduled and I had a beautifully set up Frame TV by the time they left. Rob answered all questions and gave his phone number to call if I had any additional questions after they left. I was very pleased with the service!

The Geek Squad agents delivered, mounted and connected my devices in a very professional manner. They were on time and made sure we knew how everything worked.

The installers were professional and very efficient.

The squad cut a hole in the wall so they could conceal all the wires associated with my new Samsung TV. The geek squad then ran the wires through my wall and mounted the tv wall bracket. Attached my 65 inch tv and programmed everything for me. The agent totally cleaned the area. He even placed the empty box with all the packing in my garage for me.

Professional, careful when cutting into the wall, cleaned up during and after installation, very informative describing the operation of the new Sony tv.

It was really good for the TV that we bought with it. Really liked that this could be used for multiple TV sizes, and installation was simple. Would recommend.

This was the first time I have had a TV mounted and I wanted it done right, so we had it done through Geek Squad. It was easy. The guys that came to install it were polite, knowledgeable, friendly, and they mounted the TV perfectly. There was a slight issue with the type of mount I purchased and the crew was able to provide me with additional options on site to mount. The TV looks great on the wall.

The Geek Squad install purchase was worth the money. They were very knowledgeable and saved me from having to get help mounting the 85" above my fireplace. They gave recommendations on things I could change to improve the picture. 85" Samsung - Great Picture!

The installer was very efficient, professional and personable. The whole thing went very smoothly. Two thumbs up.

The Geek Squad set up our TV and did a fantastic job. Two guys came and they knew exactly what they were doing and had us up and running with everything installed in no time at all. I highly recommend the Geek Squad