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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1223 Showing 24,441-24,460 of 38,694 reviews
  • Rated 5 out of 5 stars

    Install 75 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job mounting my 75 inch sony tv. All hook ups were made and tested before leaving. The team was professional and cleaned everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a flat bracket. Installed and cleaned up. Friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Accurate, and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was on time and provided excellent service. Very professional in their approach and clear in their communication regarding what would happen and when.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Health conscious and quick installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men came to my house and one man quickly installed my TV while the other stood at least six feet away and did nothing. 5 stars for adhering to COVID protocol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was completely professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very helpful. He remained on site until we understood and were completely satisficed. We were given a contact cell number if we had any other questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad doesn't always know best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected my soundbar. The soundbar was supposed to be attached to the TV, but was attached to the wall instead because the attachment pieces were backwards. I wanted my TV flush to the ceiling like my old TV. The agent insisted that was not the right place for a TV and talked me into lowering it. I hate how low it is on the wall, if on our couch, can't see TV past the chair. None of the furniture I've looked at for under the TV fits because it's so low. I never should have listened to him because I now have to find someone to raise the TV higher. Because the soundbar was attached to the wall, there will now be visible holes when everything is moved up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and made sure that aI understood everything. Went above and beyond my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    th + hulu install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jubal and Josh Were amazing extremely knowledgable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgable tech. Carefully explained how to use all remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV at right co-ordinates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was fantastic. They helped me install the TV with wall mounting at perfect location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for mounting our 65 in TV Tips and swivels well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Initial misstep by Best Buy but they fixed everyth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally they got the mount size wrong after I waited 2 weeks for installation which required another appointment a week later. However, they got it right then and from the store manager to the installers, everyone was professional, helpful and made sure I was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and did a fantastic installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys listened well on how we wanted it set up, were courteous and did a great job. They didn't't leave until we understood everything. Great employees!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my TV purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents were polite and professional. They installed my TV quickly and were patient enough to go over TV settings, features and controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! On time, extremely competent, helpful and pleasant!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mounting and Installation Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy mounted my TV for me. The technician was great! Prompt and on time, and did a great job. He was very neat and tried to take care of everything around the location. I would definitely use this service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys fixed an issue with my modem and gave me good info on a product we may need in the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV quickly. He was well informed on items such as ROKU, but forgot to remind me that I also asked for sound bar installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen we very polite. Trash was removed and space was returned the way it was. More training could be done for installing without a stud.

    I would recommend this to a friend
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