Customer Ratings & Reviews

great value for the cost. they were on time and professional.

Geek Squad Total Tech support is fantastic. They installed the wall mount and my new TV in a timely and professional manner. I highly recommend Total Tech support

The agents did an excellent job mounting my TV, running the wires, and connecting the soundbar and other components, then cleaned it all up and vacuumed the mess.

It was not as expensive as I had thought and just to have it done and not worry was great. An easy schedule and the crew were great and helped setup the new tv and explain how some things work

Excellent service all employees were very nice. Will recommend

The process was good except for the long range of hours that the installation was going to take place. They had to come 3 different times for the same issue. And I still haven’t had a resolution.

will have geek squad install 7 tv's with wall mounts ,5 tv's for bedrooms,1 for wet bar,finally 65in with sound bar for living room,all with wires in wall all work guaranteed,works out great for me

Very happy with Geek squad services. The agent's pleasant to help with all my request.

The agents did a great job installing our 65" TV. They used our existing mount so no new holes needed to be drilled and they set up the TV and showed us how to use all the features.

The agents that helped mount the tv were great and very respectful. Hard workers and put in the extra time and work to help make it work!

The service tech was professionally and efficiently explained the service provided.

The guys that installed my tv mount were very friendly and helpful. They also connected my tv to everything needed. I have never wall mounted a tv or had one this large. I love it!

The Geeks recommended the height for the TV. I never took into consideration the length of cords and cables. Good call on their part. They were neat, clean and efficient.

I’ve been sitting on this review for a month or so with the holidays, and because I wasn’t sure where to begin. I had wall mounted a smaller TV in our bedroom last year, installing a pivoting wall mount, and an AppleTV, but this new TV was larger and I was expecting the “Geek Squad” expertise to set it up right for playing back 4K video and integrating the new soundbar. The two young men who came to do our install were friendly, polite, clean and efficient. I had purchased new HDMI and Ethernet cables for the install, and the Geek Squad team took down the old TV, pulled the new cables (the team leader said that he would leave one old cable as a pull for future cabling, the right thing to do, but he didn’t), repositioned the wall mount, and put the new TV in place. At this point, it was nice to have the new TV in place, but I could have done as much with my neighbor for a six pack of beer. What came next is where I expected the “Geek Squad” to shine, to get the HDMI cables into the appropriate ports, set the HDMI ports properly, offer guidance on the video settings to get the best video images, and connect the sound bar with the center channel feeding through the TV’s speakers as recommended by Sony. This is what I paid $300.00 for and, in retrospect having completed the setup myself, this is where it all fell apart. After going through the setup menus, I found that the HDMI cable from the AppleTV had been connected to HDMI Port 1 when it should have been connected to Port 4, and Port 4 needed to be set to “Enhanced format (Dolby Vision)” to make best use of the Dolby signal from the AppleTV. Isn’t the role of the Geek Squad to be on top of this. The guidance I was offered on video settings to get the best video image for this OLED screen was to Google it. Of course, I did that and the TV has a beautiful image. But, with no thanks to the “Geek Squad.” I brought them in seeking expertise, I got nothing. I asked about using the TV’s speakers as center channel for the sound bar, which I had read in my initial research was recommended by Sony. I was told by the Geek Squad team leader that doing so would introduce an echo, and he did not recommend it. He claimed that localization of the voices to the screen would not by missed when using the sound bar. Following the installation, I reviewed online recommendations for using the TV’s speakers as center channel, and confirmed that it was recommended. So now, with the TV hanging on the wall, I had to fish another cable through the crowded chase behind the wall, with no pull string, to make the connection. Needless to say a “royal pain,” but after some sweat and foul language I was able to get it done. In the end, using the TV’s speakers for the center channel worked beautifully, and was the right thing to do. As I went through this set up, I was surprised that the sound bar didn’t have a remote, but was able to use the TV’s Settings menu to complete the setup. A few days later, I found the sound bar remote tucked on a shelf in the TV cabinet, below the TV. You might think they would have mentioned it. So here again, I thought I was paying for expertise to provide the best experience from my purchase, and again I didn’t get it. The bottom line is that I don’t know what I paid for. The “Geek Squad” team installed the TV on our wall. I’m thankful for that, but I didn’t need them to accomplish that task. I was looking for technical expertise, and they either didn’t have it, or chose not to provide it. Either way, paying for this service was a waste of money.

The agents mounted my TV quickly & showed me what new features my TV had to offer such as Hulu, Netflix, YouTube etc; Very knowledgeable & helpful team. Thanks Geek squad!

The first geek left making me reschedule since there were flooring guys in the other part of the house and had left trash in the install room. Did not give me 5 minutes to move it. then tried to drive off with the TV. I made him put it in the garage. 0 stars for that Geek. The second guy was quick and great at installing. But he did not connect or help setup anything. I'm still trying to figure how to connect and make some things work. 5 star installation for this guy. Overall 2 stars to best buy. I will try my best to never use best buy again.

They unpacked and mounted TV . Set up my cable and dvd, also my sound bar. worked very quick. when done showed me how things worked. also set up ROKU on line for me. Found out later they would have taken old TV. They did seem to be rushed to get to next job.

The Geek Squad was very well informed. They worked together like a very smooth & oiled machine. I asked them to connect my BOSE System to the new TV and with some new cables (which were available in their truck) they were able to do so to my great delight.

I could not be more satisfied with the Geek Squad. They were exceptionaly professional installing my TV and removing all the litter after.

The two people, Brandon and Alesha were very professional, respectful, kind, etc. they were very respectful and professional to each other. Enjoyed their company.