Customer Ratings & Reviews

Purchased the geek plan with our tv. Both installers were professional and courtious. They did the job quickly, took precautions to keep our home clean while working and cleaned up after the install. They also stayed with us to answer ALL of our questions and provided additional information we had not thought to ask about.

Geek squad showed up right on time and had everything done and cleaned up very fast. I am very happy with their service. I have already used them multiple times.

I believe this was for the mounting on a floor stand that I provided, and delivery of the Best Buy Brand 55 inch TV and set-up. I have five TV’s in my home, and three have been purchased (Samsungs) mounted and set up by Best Buy. Being a total tech member makes the transactions go smoothly and efficient.

The Geek Squad people were very knowledgeable and tried very hard to get the installation accomplished. Unfortunately there were a few hiccups and they had to return a couple of times. But it's all working well now and we love the results.

Austin and Vincent (?) arrived exactly on time, came in to survey what needed to be done and got about their work. They had a few questions about what I would prefer, and they were both professional and pleasant. The install went just fine, they cleand up their work and they were gone. A good visit from BBY and the Geeks. Thanks.

Geek squad is just amazing. Called the day prior to make sure I had everything to mount the television. And gave me a more exact time frame as until when they would arrive to do the installation. Very professional and honest. Will definitely use geek squad again.

The Geek Squad installed a 70” TV for us. They were on time and completed installation quickly and efficiently. They also set up the new TV to ensure everything was EOY as expected. Great guys and caring service.

I’m always worried when someone comes to work on the house. Geek squad always sends out nice and competent people who do great work. The man who installed our TVs took a real interest in the job and it turned out great. Worth every penny!

The Geek Squad did an excellent job with the hookup and hanging of my new entertainment system. The TV was put in perfect and the sound bar and subwoofer works great together. They explained everything and showed us how to operate the system.

The geek squad is great, but at first the kid that waited on us booked our delivery and installation with a third party installation team that canceled and no showed on us 4 times! I went back to store ready to return everything, , but a manager realized we hadn’t been booked with geek squad and promised us THEY would show up, and refunded the price of delivery &installation, so I gave them one more chance, and was very happy with THEIR installer and also my LG tv. Always make sure you’re booked with geek squad, and no one else!

The two team members who showed up as they promised on time and did the job quickly. Due to the size of the TV this was money well spent to make sure I didn't do anything I would regret later in trying to wall mount this tv.

The Geek squad installed my replacement 86-inch tv. After a self-home installation with my first 86-inch tv I know the task was to much for me. The crew arrived on time and the two technicians decided that they needed a third person and they put out the request and within an hour the additional help arrived and with swift order mounted the new tv on the wall above the fireplace. In addition they installed a new sound system to go with tv and then did all the setup and explanation on how to use the new equipment. I was very happy with the timeliness, the professionalism and knowledge to make this a satisfying experience. Thank you for a job well done.

The Geek guys are awesome. They are very careful. Aware of surroubdibgs. Wear booties to keep floors clean. Very polite. Know what thry are doing and efficient. Clean up before leaving.

Professional, extremely knowledgeable and courteous agents. The agents mounted my TV and all of my devices; and even provided me with a tutorial on my TV

these 2 guys were great! So helpful. showed us how to use the remote. Gave me his phone # to call him if I had any difficulty. They mounted our tv to wall, in minutes, which would have taken my husband and I hours to figure out. Now I know it won't fall off!

The agents mounted our tv and did a good job. They took the time to measure. The tv went on a very large wall and they took the time to make sure it was centered properly. They even asked at what height we wanted the tv placed. The only issue we had was with customer service over the phone scheduling the appointment. We made it clear that we also wanted Geek Squad to hide the wires behind the tv. Customer service never relayed that to Geek Squad. So when they showed up they didn’t have the required parts so we had to wait an additional 2 weeks to have that kit delivered and installed. All in all it worked out and it looks great. When speaking to customer service, have them repeat what you’re having done so there is no confusion.

They arrived on time. We're very gentle and careful with my TV and soundbar. Very professional and great customer service. We had a few laughs. Great job on both un mounting and re mounting at my new location. Thank you!!

The team that came out and installed our wall mount and 65” TV were friendly, courteous and very professional. They were great!

Victor is worth his weight in gold! He was very professional in his installation. He was knowledgeable and took his time in explaining how to use the different features of the TV as well as with my cable box.

The technician came in before the scheduled time and set things up quickly. He explained how the set up works and knew his works inside out. He was an excellent with his service and very concerned customer’s needs. Thank you so much for proving such an amazing installation and being a great helper!!!