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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1253 Showing 25,041-25,060 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and very informative. No need to ask questions as they anticipated all questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart and helpful geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a small debate on the TV's placement on the wall, the bracket was installed a little bit lower than I wanted. I can live with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas TV Present!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a wonderful job! My grandsons were excited to get their TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to my house was quick and very knowledgeable about mounting TVs. I highly recommend geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was very knowledgeable and quick. They were happy to show me all the features.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor customer service…

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scheduled the week after Black Friday to install a frame tv. My wife took off from work a half day to be home for installation. At the end of the day installers were a no show no call. Upon talking to customer service I was told it was the manufacturers fault for not having inventory. After talking to the manager at my local Best Buy I found this to be a lie. We finally got it installed a week later which did go pretty smoothly. We really like the tv but the customer service was very bad. All they would compensate for my wife missing a half day was a $50 gift card and never to ownership for what happened only tried to make excuses…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy rocks

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job with install and made sure everything worked before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is very friendly, and helpful. They set up my tv fast and showed me how to operate everything on the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE OUR TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and asked what our preference was when installing the tv. We couldn’t be happier with the service! THEY WENT ABOVE AND BEYOND!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installarion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were awesome. Took their time and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv/Wall installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam did a great job installing my 75 inch Samsung tv. Cut the hole for the custom wall plug and install my Samsung wireless speakers system like a pro. Great service from start to finish

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and fast only downside is they left the wires and when asked they said they are not allowed to make a hole in wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent who installed our 75 inch Samsung was very knowledgeable and courteous. He answered all of our questions and took us through a tutorial on how to operate the TV and mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attentive, careful, and very professional Geek Squad installation of a new TV wall mount and TV! Thank you Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assembled a stand and installed a TV. They did an exellent job and explained the TV functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was timely, polite, and professional. The installation was a breeze and we are thoroughly enjoying our new Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squas, mounting of TV to the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very friendly and respectable- liked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys installed my 4k TV and set up my 4k receiver. On time and did a great job. Everything worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geel Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install crew was great. Friendly, worked quickly, neatly, and was done pretty fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV reinstallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65” Sony tv and connected all the devices quickly, tested everything and cleaned up debris. Great work, much appreciated.

    I would recommend this to a friend
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