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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38672 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 38,672 reviews
  • Rated 5 out of 5 stars

    Quick and easy install, would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time, respectful, and efficient. My wife had questions about mounting options and they took their time to listen and guide us to deciding on what would work best for our setup. They unmounted our old tv and cleared up the mess from drilling as well as the packing material of the new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Expensive but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team took my input making sure to create the experience I was seeking and were efficient in completing the project in timely manner. Kind of expensive but thier experience and know how was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my tv and sound bar efficiently and professionally. The technician communicated with me prior to the service on expected arrival time and during the installation he communicated with me about the process. He carefully measured and checked leveling. After the installation, he tested the system to assure it worked. I was very pleased and highly recommend the service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV installed was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a tv and wall mount from BEST Buy. We had it for a while in the box then we called Geek squad to come out and put it up. They did an awesome job of putting everything up where we wanted it. Friendly really nice guys! We have been enjoying everything for a few month now. THANKS!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Communication, good price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good up to the installation day. Good communication good price, however, due to an increasingly poor national work ethic, the installer's helper did not show up so the installation wasn't done. Fortunately, my buddy was able to come over and we installed the wall mount and installed the 75" TV ourselves. Turned out great and probably for the better since you never know who's actually going to show up to do the work. Although the Geek Squad seemed to be all good otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Great Service Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely satisfied with Technician Codi B. He was extremely professional, patient and informative. He was also very kind to our inquisitive three year old son. He completed the job of installing a tv mount we’ve had boxed for 11 years with ease. He mounted our 50 inch and reconnected all our devices. He inspected and took pride in his work upon completion. We love the outcome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL QM7 (2024) 85 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As good as it gets. Could not be more pleased. Small calibrations to my taste have a great picture. SDR on dish is very good and HDR on Fire Stick is amazing. Excellent AAA+++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” TV Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall mount was very simple to install with the template when you find the stud. The adjustable mount makes it easy to watch TV anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad is a valuable member of Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and experienced. Set up was simple for the tech. Did a great job of educating me on the use of the remote. Very appreciative of the in home set up.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Setup & Mounting, 55” or Smaller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV for my granddaughter and connected it to all her devices. I also purchased the equipment for mounting the TV. They were very professional and polite. I again will be using this service in February for my other granddaughter. Very happy with the Geek Squardservice.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation service is well worth it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We opted for the white glove service with installation. The Geek Squad did an outstanding job! They were able to mount our 85inch Frame TV in the exact location to our specifications - way better and more efficiently than I could have done myself. They measured very carefully and precisely, and were extremely professional. Would highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician came on Christmas eve, very upbeat and knowledgeable. Thankful that someone actually liked their job and made sure it was nothing short of perfect and that we were satisfied. Will definitely use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Complicated installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad because I was concerned about getting a large tv above the fireplace. I bought a motorized mount to lower the tv so we wouldn’t have to always look up at it (been there done that). The Geek Squad told is they had experience with this type of mount but there was an additional fee (unexpected but a minor aggravation). I ordered online and the note on the type of mount must have been dropped. The install was on sale so the addon brought the price up to somewhat more than the original price but less than the last time I had a Geek Squad install. Overall happy with the process and the result

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers that set up our equipment did it the way we asked and set up the workings of the TV before they were done. They hung the TV quick and secure. They also set up the old TV where I wanted it in the basement and set up my Bose system to it. Very happy with the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Nice job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad kept me informed of when they would get to my house. They were in and out, very professional, and the TV is perfectly mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install TV fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up right on time and had everything done and cleaned up very fast. I am very happy with their service. I have already used them multiple times.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad went above and beyond to mount the TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and connected to all the devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television mount

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for mounting your television to the wall! Looks great and works well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad team set up my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team so professional. Set up everything accurately and quickly. Walked out with me set up on all my streaming; was able to enjoy shows immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad time was a pleasant surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being an engineer, I was very skeptical of using the geek squad, but even as an engineer, there are some things I really don't want to do. For example, replace an already hung TV and get all of the surround sound cables connected as well as run new HDMI and optical cables to the new TV. I was pleasantly surprised, my Geek Squad team was very professional. In this time of COVID, they made it a point to where their face masks and keep their six-foot distance, which made my family feel very comfortable. Their professionalism didn't end there, they explain the process, got my feedback on where to mount the TVs and literally worked so quietly with a drill and all that they didn't even wake my wife who was sleeping in. I expected the work of mounting two TVs and setting up the new system would take all day and it only took 3 - 4 hours, which I think was amazing considering all they had to do. Needless to say, I have a different view of using the Geek Squad for installations, they did an amazing job and we are still happy. Wait, did I mention not having to clean up after them, they not only cleaned up thoroughly after themselves, they took the empty boxes with them. Great touch!!

    I would recommend this to a friend