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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1268 Showing 25,341-25,360 of 38,694 reviews
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew just what to do and did it. They showed me how to use my streaming services and were courteous and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were professional and masked for our protection and cleaned everything they touch the TV was at the correct and centered where we request....Excellent Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation was done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was happy with the Tech who did the installation. He was efficient, neat, and did a great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a one person job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was wall mounted fine. It was a fixed mount so the space / distance to the wall made the back of the set inaccessible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very clean. Explained what was happening prior to happening. Completed job in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I won't take chances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing the TV and it's worth it (it takes away all the stress and it puts the responsibility on Best Buy). They did a great job of aligning it and setting it up from A-Z.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install Win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation tech was knowledgeable and had quite a few years experience with BB; he was also friendly and that always makes these sorts of things better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every Agent that has helped us thru the years has been respectful, knowledgeable, on time, makes sure we are satisfied, and completely set up before they leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suggested the correct mounting needed for my TV. Had mount available for purchase on hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The squad did a good job of installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all of my equipment in a professional job. I was worried how the wires would be hidden but you do not see the wires after they were hidden in the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Majestic is a great installer & very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is amazing. Majestic tweaked it until it was up to his apparently high standards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome! They did a great job, moving our old TV and mount upstairs to our game room and got the new one mounted and hooked up in no time!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product and its features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad attached the mounting bracket to the wall, attached the 60" tv, and hooked it up to the cable box and DVD player. Also input the tv settings, and demonstrated features on the remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy and great service and great people and knowledgeable. They are very nice and respectable and very polite .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service from Geek Squad for TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professional service. They did the work proficiently and provided all the support and explanations I asked for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They made it look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say the two people who installed this were AWESOME! Professional and great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at a reasonable price. Very knowledgeable, professional and timely. On time and very curteous. Highly recommend this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man team came over hooked it up (75" TV and Soundbar), gave my family instructions on how to use it properly. They were not in any hurry for the next job. Kool dudes. Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love Geek Squad services- they are very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Sony 50" TV and having it installed was great as we are given verbal instructions - the TV is smart, we are not. :)

    I would recommend this to a friend
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