Customer Ratings & Reviews

Excellent job mounting our 2 85-inch TV's. They also made sure that the TV's were programmed correctly in order to receive the best picture possible

Amazing service !! Very professional people , did it super quick and very well . You can tell they are really educated on the matter and will have it done in less than an hour ! 10/10!!!

The geek squad installed the wall mount and 43” tv he did a very good job installing wall mount and setting up the tv very fast and efficient

Crisp clear picture sound better with a sound bar gotta be on the wall to get full effect of the big screen Easy set up and link to internet

This gentleman was very knowledgeable about the TV the menus and the way to set up the TV. And even after installing a TV mount that I did not like he turned around and installed the one I did would like have rather have. And you did not charge me for the other TV mounting system.

My 55 inch Samsung was installed and connections tested. I do not have a wall mount for this TV. The installation person did the job very efficiently. TV has great picture and excellent audio output.0p

Great service, on time and arrived earlier than expected! They were very professional and I highly recommend for future installs. They not only setup the TV, they also make sure its programmed to your liking and answer any questions you have.

Techs texted me letting me know when they will arrive. They were very professional. Listened to what and how I wanted them to mount both TVs. Kept asking if all look OK. They did a great job and was very accommodating. will use them again when needed.

I never have anyone fix/install anything for me. NEVER!! This time for my new Samsung 85" I did. I thought it would be mainly about the weight, but that was just 10-20% of the issue I would have faced doing it myself. I overhaul engines and transmissions, I installed solar in my camper and wired my shop, but THIS TIME I chose to have the GEEKS to do it. I am still congratulating myself for the dumb luck that made me make that decision. It was the tech side that would have been my undoing. I'm still patting myself on my back.

The agents took their time to mount and basically perfect the way you should be watching television in our bedroom and living room. Joshua went the extra mile to explain and set up living room TV. Extremely pleased with the service from Geek Squad .

Gus and his helper were very friendly and knowledgeable. They mounted my tv and when I decided to upgrade to another, they replaced the first with the upgrade and explained how to use the tv remote untill I understood it. They were great!

Arrived at scheduled time, took time with wall mount to ensure it was exactly where I wanted it, cleaned up after drilling, took care with mounting and then attached an older sound system, blue-ray, & cable and programmed TV for best picture & sound. Also programmed all devices to be used off of cable remote only.

Mounted 100+ lb 75 in TV to the wall and connected new PlayStation 5 to existing receiver and speakers. Everything done cleanly and efficiently. Included removal from wall and disposal of old 55 in. Only complaint was wainscoting prevented included in-wall wiring installation, requiring high additional cost.

The team were awesome and very professional. They consulted with us as to where we wanted the TV’s installed and gave us their professional opinions and explained their process each step of the way.

I had Best Buy's Geek Squad to my home three times to set up my new TV and Sound Bar due to issues with my Xfinity Cable Box. Each Technician was knowledgeable, professional, and courteous. Each man went above and beyond to get my TV system working.

The two delivery guys were great! They removed my old tv and mount and did a great job centering the new 75” tv and mount to the studs for proper installation.

My first use of Geek Squad to come into my house and the Tech did a fine job. He took our new 4k TV and mounted it right where we wanted, he took the time to ensure he made a minimum of mess and clean up after he was complete. He helped to get the TV connected to our WiFi and was very knowledgeable. We will no longer be hesitant to use Geek Squad again.

The tv mount is excellent. I can pull it out to install anything to the back of my flat screen. I can then push it back and it would be flush with my wall. The Geek Squad did a great job installing the mount to my wall.

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

I had a new 83 inch TV installed and my old 55 inch plasma taken down and mounted on a new full motion mount in the bedroom. The Agents arrived within the arrival window and even called 30 minutes before arrival to make sure I would be home. They made quick work of unboxing and setting up the new TV and got it working with all my devices. They even shut off certain annoying “features” on the TV so everything would function seamlessly. The full motion mount in the bedroom is definitely a more complicated setup but they made quick work of that as well. They secured all wires and even mounted my AppleTV to the back of the TV so it hidden away. The Agents were professional, courteous and personable and I will be requesting them for any future setups that I need. The Totaltech membership is well worth the investment and I couldn’t be happier with my purchases!