Customer Ratings & Reviews

The men that installed the mount and TV did an excellent job. The arrived on time and explained everything.

these guys were great. we're considerate on keeping the area clean and left as if they were never there :)

Great option at a reasonable price. No problems so far.

They mounted my TV, but failed to do a final check before they left. I have no volume control for anything now. I have no sound from my computer. The audio cables are not connected correctly. I called to have them come back but I had to set up a whole new Geek Squad appointment. So for the next 4 days I have no volume control, or sound from my computer for streaming. Not pleased with this. When calling best buy I was on hold for almost 10 minutes, seemingly the norm these days. The foreign support center is a headache. They read prepared statements before doing anything and repeat back to me everything I said first. It drives me nuts when I just want to get on with it. I purchased a $2400 Sony 65" Bravia OLED (to replace a 3 year old LG OLED that had horrible burn in the screen (not from any static displays) in 4 separate places and black triangular shapes coming up from the bottom of the screen) and brought it into my house by myself, but then had to pay $343 (wasn't it supposed to be included?) to take the old TV down from my already installed mount and put the new one up. Then reposition my sound bar (took 5 minutes) and hook up all the cables. Easy. But...no volume or sound.

The agents mounted my tv, connected my sound bar and set my devices for premium viewing and listening!!

The Best Buy team set up and connected our new TV. They also tested and explained how to use the remote. We love the Geek Squad.

The agents arrived on time. They were very professional and friendly. They mounted and connected everything with care. Great Job!!!!

Was nice and easy. I guess they do this a lot because the wall was out of the box and mounted in less than an hour. And it was an 80 inch tv! Solid work.

the TV and the installation were terrific and there were no problems

Great service and friendly help, they keep you involved through the whole process.

Very professional and helpful geek squad.they were even able to use the mount that was already there. So I was able to return the new mount if I wanted.

The Asheville team of Brandon and Noah are extremely professional and knowledgeable. They have installed two 75” TVs and it is because of them that we felt confident in purchasing the second tv

He was very helpful, excellent and what a gentleman. I was super satisfied! Best Buy should be proud of having someone with such GREAT customer service.

Geek Squad installed our purchased 65" Samsung QLEDTV above fireplace with no issues and job well done. Also setup our DirecTV box and Fire Stick with clean wiring and excellent results.

Great job, they were on time, knew what they were doing, measured and got it right the first time.

Installers Did an excellent job with a difficult install. Very professional.

Great experience with Geek Squad, punctual, polite, and courteous technician and very happy and impressed with the service.

Easy set up and worked perfectly with our curved T.V. Geek squad installed quickly and professionally

The agents were wonderful ! Very professional , well mannered , efficient

Excellent wall mount. It's sturdy and fully supports my 70" TV.