Customer Ratings & Reviews

The techs mounted my tv and sound bar in an hour. The were professional, clean, knowledgeable, and efficient! Great service!

The agents mounted my tv with skill n care n informed me of how

The tv mount was hung on my brick wall. The Geek Squard measured exactly where to drill and had the equipment they needed. They remove all the packaging trash and had everything in place.

It's been great to have this service available to facilitate my needs.

great job geek squad. the one i had at home was missing part, thankfully the guys had one in the van and we were good to go.

Tech was not here to mount a TV, but to help connect one. Told us we needed a hdmi cable. We purchased the cable & hooked up TV

Called for I needed to know how to stream my photos on the tv, was told step by step how to do it and I was so excited. Thanks

Love love love it! I did get the sound at 9 Chanel, fantastic! Only regret is I can’t go to the theaters anymore

The guys were fast and professional. It was great not having to mess with the installation myself

Technician arrived in a timely manner and did a good job mounting. However, he did not have the necessary equipment to finish the job completely.

Professional friendly great service Nerd squad Reps were helpful and knowledgeable

Great install team. Contacted us the day before to provide a install time. Arrived as expected!

The agents connected the tv to Wi-Fi and assisted me in using the features

I purchased and paid for the Geek Squad to mount a tv and sound bar in my new hose and the experience was far from ideal and did not come close to meeting my expectations based on past experiences with Geek Squad technicians and their mounting services. To begin, my service was outsourced from the Geek Squad to another agency unfamiliar with the area. The “technicians” missed their service window by more than 2 hours, causing me to cancel on other obligations. When they did get here, I asked them if they could put on shoe coverings because had just installed new carpets. Using Geek Squad technicians for tv installation at our past residence in San Jose, I thought this was a common practice because past technicians put them on voluntarily without being prompted. However, this time I was told that they didn’t have shoe coverings. Next, they did not bring a ladder to mount a 75’’ tv on the wall. They told me they did not need one, but after watching them struggling to mount the tv, they asked if I had a ladder they could use. I got them a ladder and asked them what height should the tv be at for optimal viewing pleasure based on the distance of the couch and size of the room. Once again, I only asked this question because when I had the Geek Squad initially install the tv when I purchased it in 2020 from Best Buy, the technicians were very knowledgeable about where to mount the tv to optimize the viewing experience. However, this time, they told me they didn’t know and “it’s up to me.” Now, after having the tv mounted for a couple of weeks, having the it at a lower level would be ideal. Then, when they got to the sound bar, which I also purchased from Best Buy in 2020 with the tv, I was told I was missing a part. I told them that I had Geek Squad unmount the tv and sound bar last year, in 2023, when we moved, and that they helped me wrap and package all equipment. They insisted I was missing a piece so I frantically started searching through all our storage boxes to find the “missing piece.” With no avail, I told them again that I didn’t think we were missing any parts and showed them my purchase history from Best Buy of the exact sound bar I bought. They then started “Googling” how to mount my sound bar and lo and behold, they confirmed I wasn’t missing any pieces. Finally, once the sound bar was mounted, they neglected to hook up the sound bar with the tv. Again, I only expected this with the service because in 2020, the Geek Squad technicians hooked up, paired and set up all components of the sound bar with the tv so that they worked seamlessly. To say I was unhappy with the professional service I paid over $400 for, would be an understatement. The “technicians” were very nice, but seemed to lack the adequate knowledge to perform the service proficiently and professionally. I chose to use this service because of the phenomenal experiences I had in the past with Geek Squad technicians. I do not intend to use this service through the Best Buy in Reno again and would not recommend this service to anyone . I plan on following up with the customer service department.

The agents were very knowledgeable and connected my tv to all my devices. I highly recommend the Best Buy technicians.

My geek squad Dan and his partner connected and mounted my TV. He was great friendly and knowledgeable

Daniel was very helpful and professional!! I appreciate the great service that Best Buy always provides!

Agents mounted TV..were professional and did a quality job

the agents mounted my tv with no problems and were on time.

Amazing service. All the techs are beyond friendly and give great advice!